We can ship your Koi from Monday through Friday. For example, if your Koi is scheduled to be shipped on Tuesday, you will receive them on Wednesday, around 10:30 AM or later if in rural area.

Shipping cost will be calculated by the weight of the box. On average, one box is 35 lb. It is $105.

• About 5 Koi of 8 in. (20cm)
• About 4 Koi of 12 in. (30 cm)
• About 3 Koi of 16 in. (40cm)

Please note that this is not the absolute formula of packing. We need to consider Koi's condition, water temperature, and time to the destination etc. for packing. We may pack fewer or more of your

If you have any questions on the shipping, please e-mail us at info@kodamakoifarm.com

Yes, we can ship your Koi any time or place serviced by UPS or FedEx. Saturday delivery requires an additional fee of $14.50 per box. Saturday deliveries may not be available in certain areas.

It rarely happens, but there is some risk when shipping for a Saturday delivery, that if delayed, your Koi would not be delivered until Monday. Considering this possibility, we would like to recommend that you consider purchasing UPS insurance for these deliveries. The cost is just $30 and would protect you from any loss due to service failure up to the amount of $2000.

Yes, we can. We understand it is important that you combine your winnings to save the shipping cost. Therefore, we hold your Koi for 10 days with the guarantee of the health. During the period, please bid and find companions for your shipment.
If you would like us to hold your Koi, please:

1. Contact us and tell us your requests,
   
2. Provide us with your credit card number to confirm your winnings. We will not charge you until the 10th day or if you pay C.O.D.

The 10 days will be counted from the next day of auction end. For example, if an auction closes on Wednesday, Thursday is the first day.

Yes, we will if you need to do so. And we will do our very best to keep your Koi in good and healthy condition until the shipment. HOWEVER,

1. We need to settle the payment before or on the 10th day.
   
2. We will hold NO responsibility after 10 days as to what happens to your Koi.

1. We guarantee the health of your Koi during our holding policy period of 10 days.
   
   
2. We guarantee the life of Koi for 48 hours from the packing time, providing that Koi is shipped out within the 10-day holding period.

We believe this hardly happens, but if a problem is found, please contact us as soon as possible. We will reserve this credit towards your next auction, or we will return your money.
Shipping charges are not refundable.

Exceptions: In the following cases, our life guarantee does not apply:

1. When Koi is shipped out after our holding period.
   
   
2. When Koi died or damaged at customers place due to the uncontrollable accidents such as jumping out of the pond, electric shortage etc.
   
   
3. When Koi was not quarantined in a separate tank in a proper and reasonable manner before Koi are introduced to new pond.
   

Yes, we do ship Koi to Canada! You have two choices when shipping to Canada:

1. Air Cargo (Air Canada)
   You can choose to have your Koi shipped from Honolulu to the nearest international airport in your area. You will just have to pay a box fee ($15 for one box, $10 each for two or more boxes). The rest of the shipping fees are to be paid to the airlines upon pick-up of your Koi.
   
2. UPS to Canada
   You can now ship to Canada via UPS! Take advantage of our new offer to receive your Koi directly at your door!
   
   a. If you are in the Koi business
   If you are a wholesaler shipping via UPS, you will need to fax/email
   us a copy of your import license. A copy of your import license needs
   to be shipped with your Koi for customs reasons.
   
   b.If you are a auction customer
   No importing paperwork is necessary; we will take care of all
   paperwork and documents that will need to be sent with the shipment.

There are 2 ways to ship Koi to you. One way is that you cross the border and pick up your Koi at the closest UPS or FedEx station inside the US, and bring them back to your country with you.

The other way is to use Air Cargo services.

.It depends, as each country requires various documents, one being a health certificate. Please find out from your appropriate government agency what documents are necessary for you to complete in order to import Koi into your country.

Delta Airline	American Airline	ATA	Horizon Airline	Aloha Airline	Continental Airline	Hawaiian Airline	Northwest Airline

Prices
Please add Shipping and Handling fees to the freight charge:
$15.00 for one box shipment
$10.00 for each box when more than 2 boxes shio together
Shipping by Air Cargo is sent “Freight Collect”. You will need to pay the shipping cost charged by the airline when you receive the Koi at the airport.

Other Airlines
Please contact us for the detail.

We are sorry, but all Koi sales are final. Keeping our Koi and facility as clean as possible is critical to assure introduction of clean and healthy Koi to our customers. Therefore, once the Koi leave our farm and have experienced other water, we do not allow any Koi to come back, for any reason. Avoiding cross contamination is the best practice.