Getting started with koi bidding:
Kodama Koi Farm - Terms of Agreement
Your bid is a agreement to all the terms for the Auction Policy and Shipping Terms
1. ALL SALES FINAL
Your bid is an agreement to purchase an item if your bid for a koi becomes the winning bid. Approval for cancellation of a winning bid is at the sole discretion and approval of Kodama Koi Farm. A restocking fee of 20 percent of the winning bid will be assessed for all cancellations.
Payments must be completed within 3 business days (Monday through Friday) starting on the day after the end of each auction. For example, if the auction closes on Sunday, payment must be received by Wednesday. If the auction closes on Wednesday, payment must be received by the following Monday.
J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, New York and Florida residents according to the following table. This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies. Tax rate is subject to change according to the State/City/County tax regulations.
NOTE: As of September 1, 2012, Kodama Koi Farm is no longer required to charge sales tax for California residents.
For UPS delivery, Kodama Koi Farm is required to charge 13% taxes and duty on orders sent to Canada. In addition, a $10 Bond Fee and a $16 OGD Processing Fee will be charged to all UPS koi shipments to Canada.
3. KOI HEALTH GUARANTEE
Prior to shipping or pickup, your Koi's health is guaranteed for up to 14 days at no cost to you. If anything should happen to your Koi within the 14-day guarantee period (i.e. illness and/or death) prior to shipping, a refund will be given. No replacements will be made.
We do our very best to keep your Koi in good and healthy condition until shipment. We will not be held liable if anything should happen to your Koi after the 14th day. If a Koi becomes sick or dies after its 14-day health guarantee period, Kodama Koi Farm will not be held liable, and no refund, store credit, or replacement will be made.
NOTE: The free 14-day guarantee period starts the day after the auction ends. For example, if an auction closes on Wednesday, the first day of the 14-day guarantee period starts on Thursday.
Upon receiving your Koi, your Koi's health is guaranteed for 24 hours.
If your Koi dies or is ill or injured within the guarantee period, a photo of the Koi must be sent to email@example.com. If the koi is dead, please take it out of its pond or tank and photograph its top and sides to help us identify the koi. A refund or store credit may be awarded at the sole discretion of Kodama Koi Farm.
Combine your Koi shipments to maximize your savings on shipping costs. During the 14-day guarantee period, bid and find companion Koi for your shipment.
If you are not able to arrange for shipping within 14 days, please contact our office by calling 1-(808)-354-7031. If a Koi becomes sick or dies after its 14-day health guarantee period, Kodama Koi Farm will not be held liable, and no refund, store credit, or replacement will be made.
NOTE: Each Koi of a winning bid has its own 14-day health guarantee. The health guarantee period is not extended by purchasing another Koi. If a Koi becomes sick or dies after its 14-day health guarantee period, Kodama Koi Farm will not be held liable, and no refund, store credit, or replacement will be made.
Refunds and store credits do not include shipping costs.
Kodama Koi Farm is not liable for damages to the box and/or koi due to shipping. However, we will do everything we can to assist buyers with their claim to the delivery provider. Kodama Koi Farm recommends that buyers purchase shipping insurance.
5. EXTENDED HOLDING FEE
If a Koi is held by Kodama Koi Farm past the 14-day guarantee period, a holding fee of $25 per Koi per week after the 14th day will be charged to you. During the extended holding period, if a Koi becomes sick or dies, Kodama Koi Farm will not be held liable, and no refund, store credit, or replacement will be made.
6. System Outage / Temporarily Halted Auctions
With the currently available technology, it is simply not possible to develop and operate software and data processing systems (hardware) completely without errors, or to rule out any unpredictable events in connection with the internet (hereinafter referred to collectively as “technical faults”). Kodama Koi Farm, therefore, provides no guarantee for the constant and uninterrupted availability of its website and technical systems. In addition, but not subject to, Kodama Koi Farm will not be liable for any damage whatsoever incurred by auction users or third parties from using Kodama Koi Farm's services. In particular, Kodama Koi Farm will not be liable for damage that occurs due to bids submitted by auction users not being received by Kodama Koi Farm or not being received promptly or not being considered, as a consequence of technical faults. Any exceptions to this will be made solely at Kodama Koi Farm' discretion. If an entire auction is deemed to be disrupted due to a hosting or coding problem affecting all or a significant amount of users, Kodama Koi Farm reserves the right to deem the auction null and refund any bids placed in said auction.
7. MORE INFORMATION
Go to the Kodama Koi Farm Help page.