PLEASE CONTACT US WITH ANY QUESTIONS BEFORE ORDERING.
- 1. What are the details with koi shipping costs and delivery?More
Please contact us after purchasing to confirm shipping date and shipping method. Shipping is paid for separately after checkout.
Phone: +1 (833) Koi Love (1-833-564-5683)
IMPORTANT: All koi shipments need 5–10 days notice prior to shipping in order to stop the feeding and prepare your koi for a safe journey.
Kodama Koi Farm has been shipping koi for many years and have learned what works best for a safe delivery of your koi. The shipping formula is not absolute. However, when packing koi, Kodama Koi Farm takes into consideration the condition of the koi, water temperature, delivery time, and so on. Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box.
Our 24 hour koi health guarantee is based on our farm's packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.
THREE SHIPPING OPTIONS
- UPS – US Mainland
- FedEx Interisland – Hawaii Only
- Air Cargo – US Mainland
Box sizes and UPS USA shipping fees
Box Size Weight Capacity Fee Mini Box 15 lb Up to 5 tosai (koi under 1 year old and about 6 in. long) $89 + $10 Surcharge Medium Box 49 lb Up to three (3) koi 16 in. or less $140 + $20 Surcharge Large Box 55 lb Up to four (4) koi 16 in. or less $179 + $25 Surcharge Extra Large Box 65 lb At the farm manager's discretion $289 + $25 Surcharge
Note: Additional $20.00 per box for Saturday delivery. Any koi that is over 18.6 inches is shipped by itself in one large box.
UPS ships directly to your door. Your shipment is delivered from Hawaii via UPS Next Day Air. In most cities and locations, UPS delivery usually arrives by 12:30 pm; but can vary based on location. Delivery time for some rural areas may be different. Please check the estimate arrival time with UPS (1-800-PickUPS).
You will also receive your tracking number via email from UPS directly on the day your koi ships.
UPS INSURANCE (RECOMMENDED)
We now offer insurance on UPS shipments. UPS will give a full refund for the price of the koi and shipping cost if the shipment is delayed due to mechanical failure, sorting error, and so on. However, delays due to adverse weather conditions are not covered. If you do not purchase insurance, neither Kodama Koi Farm nor UPS will be held liable for delays in shipment or damages to koi.
UPS INSURANCE FEE
The cost for UPS insurance is $3.50 per $100 of the koi's value. As a point of reference, if you bought a koi for $500, you can insure it for only $17.50.
SATURDAY UPS DELIVERY
There is an additional fee of $20.00 per box for Saturday deliveries. The Saturday delivery option is not available in all areas.
There is some risk when opting for Saturday UPS delivery. Shipping delays are rare, however it does happen from time to time. A shipping delay may result in your koi not arriving until Monday. Because of this possibility, we highly recommend that you purchase UPS insurance for these deliveries. See UPS Shipping Fees above. The insurance will cover the cost of the shipping as well as your cost for the koi if the delay is a result of a UPS sorting error or mechanical failure. Delays due to unfavorable weather and other acts of nature are not covered.
- 2. What is your return policy?More
If anything should happen to your Koi within the 14-day holding period i.e.: illness and/or death NO replacements will be given. We will issue a store credit towards your next purchase. Store credit must be used within 6 months from the date of issue (extensions are given on a case-by-case basis).
We do not accept returns for koi, all koi sales are final. Keeping our koi and facility as clean as possible is critical to assure delivery of clean and healthy koi to our customers. Therefore, once the Koi leaves our farm and has experienced other waters, we do not allow any koi to come back for any reason. Avoiding cross contamination is the best practice.
- 3. Do you ship Koi to Mexico?More
At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi to you.
You can reach him through his facebook : https://www.facebook.com/highaquamexico
or whatsapp : +526643277251
If you have any further questions, Please contact our office for more information.
- 4. Do you ship Koi to any other countries?More
It depends, as each country requires various documents, one being a health certificate. Please find out from your appropriate government agency what documents are necessary for you to complete in order to import Koi into your country.
- 5. Do you ship interisland?More
Yes, we can ship koi to the neighbor islands.
FedEx Interisland shipments are made on Thursdays only.
Same-Day delivery to your door.
$35.00 per box regardless of size.
Upon request, you may pick up your koi at your nearest Fedex station.
- 6. Shipping by Air CargoMore
Air Cargo shipments are made on Thursdays only.
$15.00 for one box regardless of box size
$10.00 each for two or more boxes regardless of box size
Shipments by Air Cargo are sent Freight Collect. You will need to pay the shipping cost charged by the airline when you receive the koi at the airport.
All Hawaiian Airlines Air Cargo shipments will be sent pre-paid on Kodama Koi Farm’s account. We will charge your credit card once we receive the charges.
We use the following air cargo services:
Delta Airlines – Next day arrival to all US Mainland destinations
Hawaiian Airlines – Same day delivery to California (Los Angeles, Sacramento, San Diego, San Francisco), Oregon (Portland), Washington (Seattle), Nevada (Las Vegas), Arizona (Phoenix).
Air Canada – Next day arrival to all Canada Locations
Two-day advanced notice is necessary and our holding policy will be applied to this service.
Our holding policy requires customers to pick up their koi shipment within 2 hours after the plane has landed.
Air Cargo (Air Canada)
You can choose to have your Koi shipped from Honolulu to the nearest international airport in your area.
You will just have to pay a box fee ($15 for one box, $10 each for two or more boxes).
The rest of the shipping fees are to be paid to the airlines upon pick-up of your Koi.
During the summer, there are no flights on Thursday.
An additional fee of $25 will be applied.
Liability notice for Delta Air Cargo:
If you choose Delta Air Cargo for your koi shipments, please note that Kodama Koi Farm will no longer be liable for shipping problems through that method due to AVI/AVA shipments not being guaranteed and also because Delta does NOT offer shipping insurance.
If you still prefer Delta Air Cargo, please send us an email verifying that you take full responsibility for the koi shipment and will not hold Kodama Koi Farm liable for any shipping problems or koi's health.
Explanation: Live animal shipments (AVI or AVA) have the lowest priority in shipping; so if a koi needs to be guaranteed to arrive within 24 hours, Delta Dash would be the appropriate shipping status; however the cost of the shipment goes up substantially.
Note: For Delta Dash shipments, we will charge an estimated shipping cost prior to shipping.
To save on shipping costs via Delta Dash and get extra insurance protection, we recommend shipping via UPS and using UPS Insurance; and the vast majority of our customers use UPS.
- 7. I live in Hawaii. Can I pick up my Koi at your place instead of them being shipped?
- 8. Can you ship supplies with Koi?More
There is no problem as long as it fits inside the box and it does not affect your Koi during the transportation. We have a good selection of Koi products in the Supply section of our website. Please take a moment to visit our Supplies page.
Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.
- 9. Do I have to be there when Koi is delivered?More
Yes, it is important to open the box and release the koi as soon as possible because they will be stressed and exhausted from their trip.
- 10. Can I pick up the Koi at the closest UPS station?More
Yes. It may be beneficial for you to pick up your Koi as soon as the UPS. Simply select the nearest station, and send us an email with the station's address.
- 11. Can you hold my Koi while I buy or bid on some more Koi?More
Yes, we can. We understand it is important that you combine your winnings to save on the shipping cost. Therefore, we can hold your Koi for 14 days with a koi health guarantee. During this period, please bid and find companions for your shipment.
If you would like us to hold your Koi, please:
- Contact our office by email or phone within 3 days to let us know of your intentions
- Purchase the koi online or call and provide us with your credit card number to confirm your winnings.
The 14 days will be counted from the day after the auction ends. For example, if an auction closes on Wednesday, Thursday is the first day of the 14 day holding period.
AUCTION'S EXTENDED HOLDING FEE: If an auction Koi is held by Kodama Koi Farm past the 14-day holding period, a holding fee of $25 per auction Koi per week after the 14th day will be charged to you. During the extended holding period, if a Koi becomes sick or dies, Kodama Koi Farm will not be held liable, and no refund, store credit, or replacement will be made.
If you would like to board your Koi (for example during the winter), note:
- this is offered only on a case-by-case basis and pond availability
- if approved, the cost is $50/Koi per month (fees are nonrefundable)
- if a Koi becomes ill, we will treat it at no additional cost to you
- NO replacements or refunds will be offered if a boarding Koi loses its color or dies
Please contact our office by email or phone to check boarding availability.
- 12. What is your koi health guarantee?More
All koi purchases are final, and shipping charges for koi are nonrefundable.
Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any changes in the body. If there are any changes since the original picture taking customer service will contact you to confirm that you would like to proceed with the order.
we prepare the Koi and pack them in an oxygenated box for them to survive 24-48 hours depending on the environment.
Certain physical changes may occur from the time the koi is packed to when you receive it. During this long travel time, it common that the koi may show signs of illness but not to worry it is just stress.
Here are a list things you may experience:
black color especially may get lighter due to its stress, but it will come back over the time. so no worry.
Under active: No/Minimal movement
Over active: Jumpy
They are just exhausted and stressed from the long journey. Please maintain the salt level at 0.3-0.5% and provide a lot of aeration. They will recover over the time.
With COVID there may be delays in delivery times. UPS does not provide a guaranteed delivery time. We are unaware of delivery times. Depending on your local drivers it may arrive in the morning or late evening.
EXCEPTIONS TO KOI HEALTH GUARANTEE
In the following cases, our guarantee does not apply:
- When a koi is shipped after the 14-day holding period (special situations are dealt with on case-by-case basis).
- When a koi is not quarantined in a separate tank before being introduced to a new pond (see how to properly quarantine koi).
- When a koi in a customer's tank or pond dies or is injured due to the uncontrollable accidents or incidents such as jumping out of the pond, electrical shortage, predators, etc.
- 13. Do you ship Koi to Canada?More
At the moment, we no longer offer shipping to Canada due to Canada government's restrictions that began on April 15, 2019, in response to KHV (koi herpes virus).
That said, we may offer shipping to Canada again in the future; and we appreciate your patience.