How to Pick Up Your Koi at the Airport

 

BEFORE YOU START — Choose an Airport of your choice to pick up from

 

Please choose the closest Airport you can travel to for pickup. That way our team can book your Air Cargo flight to your Airport preference. Unlike FedEx, koi shipments are not delivered to your door. They travel via airline cargo, and you’ll pick them up directly at the airport of your choice. If this is your first time, don’t worry — it’s easier than you think. Just follow these steps:

 

• Step 1 — Receive Your Air Waybill (AWB) Number

We’ll send you your Air Waybill (AWB) number — think of it like your koi’s “tracking number.” Keep it handy; you’ll need it for tracking and pickup.

 

• Step 2 — Track Your Package

Use your AWB number to track your shipment and check for any delays. Most airlines have an online tracking tool:

1. Southwest Airlines Cargo Tracking
2. United Airlines Cargo Tracking
3. Delta Cargo Tracking
4. American Airlines Cargo Tracking
5. Hawaiian Airlines Cargo Tracking

 

• Step 3 — Prepare Your Documents

Before you head to the airport, make sure you have:

1. A government-issued photo ID (driver’s license or passport)
2. Your Air Waybill (AWB) number

 

• Step 4 — Locate the Airline Cargo Facility

1. Cargo pickup is not at the passenger terminal.
2. Search “[Airline Name] Cargo Office [Your Airport Code]” on Google Maps for the correct location.

 

Tip: Once the plane lands, it usually takes 60–120 minutes before the koi are ready for pickup at the warehouse.

 

• Step 5 — Check In at the Cargo Office

1. Tell the staff you’re picking up live koi fish.
2. Provide your name, photo ID, and AWB number.
3. Some airlines have a self-service kiosk for check-in.
4. You’ll sign some paperwork before the shipment is released.

 

• Step 6 — Verify the Labels on the Box

We clearly write your name and details on the shipment. Double-check the label before you leave — there has been a rare case where cargo staff gave a box to the wrong customer.

 

• Step 7 — Transport the Koi Home

1. Keep the box in a shaded, temperature-stable area of your car.
2. Drive straight home with no detours.
3. Once home, follow our acclimation instructions so your koi settle in safely.

 

We can make the following the downloadable checklist PDF with our logos  for customers

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Quick Koi Airport Pickup Checklist 🐟✈️

 

• Before You Go 

 Receive your Air Waybill (AWB) number from us

Track shipment using AWB:

Bring photo ID + AWB number

 

• At the Airport 

Wait 60–120 min after landing for processing

Check in (kiosk or counter) — say you’re picking up live koi fish

Show ID + AWB, sign paperwork

Verify box label matches your name

 

• Transport Home

Keep box shaded & cool

Drive straight home — no detours

Follow acclimation instructions when home