FAQs - Frequently Asked Questions

CUSTOMER SERVICE will contact you to confirm delivery date once the order is processed. If there are any updates to your koi you will be contacted before the shipping date. The shipping fee will be sent separately after your koi has been prepared. See the instructions steps 6 and 7 for more information about processing your order and receiving your koi!

Kodama Koi Shipping Calculator - https://www.kodamakoifarm.com/shipping-calculator/

SHIPPING IS NON-REFUNDABLE! Subject to Credit Only Based on Cancelled Orders or UPS Claim

Email: info@kodamakoifarm.com

Phone: +1 (833) Koi Love (1-833-564-5683)

IMPORTANT: All koi shipments need 5–10 days notice prior to shipping in order to stop the feeding and prepare your koi for a safe journey.

Kodama Koi Farm has been shipping koi for many years and have learned what works best for a safe delivery of your koi. The shipping formula is not absolute. However, when packing koi, Kodama Koi Farm takes into consideration the condition of the koi, water temperature, delivery time, and so on. Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box.

Our 24 hour koi health guarantee is based on our farm's packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.

If you have any questions about shipping, contact us at +1 (833) Koi Love (1-833-564-5683) or info@kodamakoifarm.com.

THREE SHIPPING OPTIONS

• UPS – US Mainland
• FedEx Interisland – Hawaii Only
• Air Cargo – US Mainland

Box sizes and UPS USA shipping fees

Use Shipping Calculator to also estimate your shipping costs and see what more can be added to your box.

Note: Additional $20.00 per box for Saturday delivery. Any koi that is over 18.6 inches is shipped by itself in one large box.

UPS DELIVERY

UPS ships directly to your door. Your shipment is delivered from Hawaii via UPS Next Day Air. In most cities and locations, UPS delivery usually arrives by 12:30 pm; but can vary based on location. Delivery time for some rural areas may be different. Please check the estimate arrival time with UPS (1-800-PickUPS).

You will also receive your tracking number via email from UPS directly on the day your koi ships.

UPS INSURANCE (RECOMMENDED)

We now offer insurance on UPS shipments. UPS will give a full refund for the price of the koi and shipping cost if the shipment is delayed due to mechanical failure, sorting error, and so on. However, delays due to adverse weather conditions are not covered. If you do not purchase insurance, neither Kodama Koi Farm nor UPS will be held liable for delays in shipment or damages to koi.

UPS INSURANCE FEE

The cost for UPS insurance is 4% per $100 of the koi's value. As a point of reference, if you bought a koi for $500, you can insure it for only $20.00.

SATURDAY UPS DELIVERY

There is an additional fee of $20.00 per box for Saturday deliveries. The Saturday delivery option is not available in all areas.

NOTE:
There is some risk when opting for Saturday UPS delivery. Shipping delays are rare, however it does happen from time to time. A shipping delay may result in your koi not arriving until Monday. Because of this possibility, we highly recommend that you purchase UPS insurance for these deliveries. See UPS Shipping Fees above. The insurance will cover the cost of the shipping as well as your cost for the koi if the delay is a result of a UPS sorting error or mechanical failure. Delays due to unfavorable weather and other acts of nature are not covered.

If anything should happen to your Koi within the holding period i.e.: illness and/or death NO replacements will be given. We will issue a store credit towards your next purchase. Store credit must be used within 6 months from the date of issue (extensions are given on a case-by-case basis).

We do not accept returns for koi, all koi sales are final. Keeping our koi and facility as clean as possible is critical to assure delivery of clean and healthy koi to our customers. Therefore, once the Koi leaves our farm and has experienced other waters, we do not allow any koi to come back for any reason. Avoiding cross contamination is the best practice.

At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi to you.

You can reach him through his facebook : https://www.facebook.com/highaquamexico
or whatsapp : +526643277251

If you have any further questions, Please contact our office for more information.

It depends, as each country requires various documents, one being a health certificate. Please find out from your appropriate government agency what documents are necessary for you to complete in order to import Koi into your country.

Yes, we can ship koi to the neighbor islands.

FedEx Interisland shipments are made on Thursdays only.

Same-Day delivery to your door.
$45 for each Medium box
$55 for each Large box

Upon request, you may pick up your koi at your nearest Fedex station.

Air Cargo shipments are made on Thursdays only.

Box Fees

$15 for each Medium Box
$25 for each Large Box
$50 for each XL Box
$60 for each SPL Box

Shipments by Air Cargo are sent Freight Collect. You will need to pay the shipping cost charged by the airline when you receive the koi at the airport.

All Hawaiian Airlines Air Cargo shipments will be sent pre-paid on Kodama Koi Farm’s account. We will charge your credit card once we receive the charges.

We use the following air cargo services:

Delta Airlines – Next day arrival to all US Mainland destinations
Hawaiian Airlines – Same day delivery to California (Los Angeles, Sacramento, San Diego, San Francisco), Oregon (Portland), Washington (Seattle), Nevada (Las Vegas), Arizona (Phoenix).

Two-day advanced notice is necessary and our holding policy will be applied to this service.

Our holding policy requires customers to pick up their koi shipment within 2 hours after the plane has landed.

Liability notice for Delta Air Cargo:

If you choose Delta Air Cargo for your koi shipments, please note that Kodama Koi Farm will no longer be liable for shipping problems through that method due to AVI/AVA shipments not being guaranteed and also because Delta does NOT offer shipping insurance.

If you still prefer Delta Air Cargo, please send us an email verifying that you take full responsibility for the koi shipment and will not hold Kodama Koi Farm liable for any shipping problems or koi's health.

Explanation: Live animal shipments (AVI or AVA) have the lowest priority in shipping; so if a koi needs to be guaranteed to arrive within 24 hours, Delta Dash would be the appropriate shipping status; however the cost of the shipment goes up substantially.

Note: For Delta Dash shipments, we will charge an estimated shipping cost prior to shipping.

To save on shipping costs via Delta Dash and get extra insurance protection, we recommend shipping via UPS and using UPS Insurance; and the vast majority of our customers use UPS.

Yes, it is possible. All pickups must be arranged in advance. Please contact us by email info@kodamakoifarm.com or call +1 (833) Koi Love (1-833-564-5683).

Kodama Koi Farm
c/o Mililani Agricultural Park
94-840 Lanikuhana Ave.
Mililani HI 96789

There is no problem as long as it fits inside the box and it does not affect your Koi during the transportation. We have a good selection of Koi products in the Supply section of our website. Please take a moment to visit our Supplies page.

Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.

Yes, it is important to open the box and release the koi as soon as possible because they will be stressed and exhausted from their trip.

Yes. It may be beneficial for you to pick up your Koi as soon as the UPS. Simply select the nearest station, and send us an email with the station's address.

Yes, we can. We understand it is important that you combine your winnings to save on the shipping cost. Therefore, we can hold your Koi with a koi health guarantee. Please contact a customer service representative at +1 (833) Koi Love (1-833-564-5683); or email them at: info@kodamakoifarm.com to set up a hold for shipment.  Once set up, please bid and find companions for your shipment.

If you would like us to hold your Koi, please:

• Contact our office by email or phone within 3 days to let us know of your intentions
• Purchase the koi online or call and provide us with your credit card number to confirm your winnings.

AUCTION'S EXTENDED HOLDING FEE: If an auction Koi is held by Kodama Koi Farm past the holding period, a holding fee of $25 per auction Koi per week after will be charged to you. During the extended holding period, if a Koi becomes sick or dies, Kodama Koi Farm will not be held liable, and no refund, store credit, or replacement will be made.

If you would like to board your Koi (for example during the winter), note:

• this is offered only on a case-by-case basis and pond availability
• if approved, the cost is $50/Koi per month (fees are nonrefundable)
• if a Koi becomes ill, we will treat it at no additional cost to you
• NO replacements or refunds will be offered if a boarding Koi loses its color or dies

Please contact our office by email or phone to check boarding availability.

All koi purchases are final, and shipping charges for koi are nonrefundable.

Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any changes in the body. If there are any changes since the original picture taking customer service will contact you to confirm that you would like to proceed with the order.

we prepare the Koi and pack them in an oxygenated box for them to survive 24-48 hours depending on the environment.

Certain physical changes may occur from the time the koi is packed to when you receive it. During this long travel time, it common that the koi may show signs of illness but not to worry it is just stress.

Here are a list things you may experience:

1. Looks

Faded color.

black color especially may get lighter due to its stress, but it will come back over the time. so no worry.

2. Behavior

Under active: No/Minimal movement

Over active: Jumpy

They are just exhausted and stressed from the long journey. Please maintain the salt level at 0.3-0.5% and provide a lot of aeration. They will recover over the time.

With COVID there may be delays in delivery times. UPS does not provide a guaranteed delivery time. We are unaware of delivery times. Depending on your local drivers it may arrive in the morning or late evening.

EXCEPTIONS TO KOI HEALTH GUARANTEE

In the following cases, our guarantee does not apply:

• When a koi is shipped after the holding period (special situations are dealt with on case-by-case basis).
• When a koi is not quarantined in a separate tank before being introduced to a new pond (see how to properly quarantine koi).
• When a koi in a customer's tank or pond dies or is injured due to the uncontrollable accidents or incidents such as jumping out of the pond, electrical shortage, predators, etc.

For More Details On Shipping Policy, Click Here!

Update 7/16/2019:
At the moment, we no longer offer shipping to Canada due to Canada government's restrictions that began on April 15, 2019, in response to KHV (koi herpes virus).

That said, we may offer shipping to Canada again in the future; and we appreciate your patience.

We quarantine koi prior to the auction. So as soon as auction ends, they are ready to be shipped.

Read all the details of koi care after receiving in your home.

Read about koi quarantine tank setup and procedures

Prepare a separate tub or tank for your koi to rest. Although it depends on the size of koi, a 100-300 gallon tank will do. You can use blue show tanks as well.

Fill the tank with fresh dechlorinated water, well water, or better yet water from your exiting pond, providing your existing pond stock is in good condition.

Filtration system for the tank is ideal. If you do not have a filtration system, provide sound aeration with an air pump.

Keep the water temperature at 72 F or more. If the tank was small enough, one or two aquarium heaters will do the job.

Please add salt to make 0.3% concentration. (3 lb salt per 100 gallon water)

Read all the details of koi care after receiving in your home.

A separate quarantine tank is a must-tool for koi hobbyists.

It is possible that newly purchased koi still carry parasites, bacteria, fungus etc., even though we did our best to eliminate them. Also, if they are shipped to you in a box, they are usually extremely stressed and exhausted. It is important to provide them a nice surrounding so that they can recover from their journey quickly. Even if you bought from a trusted wholesale koi supplier you've bought from for years, you should still quarantine.

Keeping and treating new koi fish in the separate quarantine tank for 21 days is the best way to decrease the risk of disease before introducing them to your main pond. In addition this will give your new koi a chance to rest.

We strongly request the quarantine of new koi to every customer who purchase koi from us.

Read all the details of koi care after receiving in your home.

Read about koi quarantine procedures and tank setup.

Here are the basic supplies you will need:

• Tank
• Net to cover the tank
• Small filter and pump
• Air pump
• Test kit: ammonia, nitrite, pH and salt
• Salt
• Water thermometer
• Water conditioner such as Ultimate to remove chlorine, ammonia, nitrite.
• Heater

Read all the details of koi care after receiving in your home.

If you have not introduced koi to your pond for a long time, you need to be extra careful. Simply putting our koi into your pond may cause some trouble to either the existing koi or the new koi. It is not because the new koi is sick or because the old koi is sick. It is simply due to different immunity levels.

Without having any new introduction of koi for a long time, your pond has established its own eco system. When new koi that have been raised under completely different surroundings is introduced to your pond, it affects the balance of your eco system. The new koi may not have immunity to what lives in your pond; whereas, your existing koi may have developed immunities over a period of time, and Vice Versa.

So, when you have completed the normal procedure of quarantine, then you can introduce one of your old stock to the quarantine system. Raising the salt level to 0.5% is a good idea at this time. After making sure nothing unusual has happened in the quarantine system, then you are ready to introduce your new koi to your main pond.

Read all the details of koi care after receiving in your home.

Read about how to setup koi quarantine tank

Kodama Koi Farm will not release any new shipments of koi until after an intensive quarantine has been completed and the virus test has been completed.

Not only do we treat the koi with adequate and proper medications, use caring hands to scrape and microscope for any possible health conditions, we have also instituted the following additional quarantine procedures:

Every new shipment is quarantined at an isolated, access-restricted greenhouse on the farm for a minimum of 30 days.

The pond water is kept warm around 72 degrees F. We purposely create the surroundings where bacteria, parasites, fungus and even virus can break out.

During this period, they will also be kept with KHV-free koi. These koi will be used much in the same way as canaries did in the old coal mines. If there is any problem in the shipment, the koi will catch it right away.

After the quarantine, regardless if the koi becomes sick or not, we will send them to the laboratory to make sure they do not have any hidden or invisible diseases.

No koi will be sold from this shipment until we have a clean bill of health confirmed by the laboratory.

In addition: When we import koi directly from breeders, our buyer's team carefully examines koi before we purchase them.

Read all the details of our koi care and quarantining.

Every piece of equipment we use・such as tubs and nets are disinfected after each use.

We do not accept any returned koi. Because we have no control on koi's condition as well as customer's pond, once koi leaves our facility, we do not allow them to return back to us.

Nobody but our staff members are allowed to touch the nets, water and koi. Every staff member is trained to bleach their hands and arms every time they go into the pond area and handle the water before they move to another pond.

Read all the details of our koi care and quarantining.

Please observe the koi carefully in a koi quarantine tank for 14-21 days to see if it develops any problems.

If you do not have the filtration system, please make partial water change every 2-3 days (about 25%). Add salt accordingly.

Feed digestible food to your koi every day such as Manda Fu.

Check Ammonia and nitrite every day. If you find Ammonia, use Ultimate.

Read all the details of koi care after receiving in your home.

We accept major credit cards
(Visa / MasterCard / Discover / Other major credit cards)
Or you can pay by UPS C.O.D. which is extra $20 fee

J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, and Florida residents according to the following table. This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies. Tax rate is subject to change according to the State/City/County tax regulations.

Canada
Kodama Koi Farm is also required to charge 13% taxes and duty on orders sent to Canada. In addition, a $10 Bond Fee and a $16 OGD Processing Fee will be charged for all koi shipments to Canada.

Our koi auction policy is that you make full payment on all won koi, within 6 business days, to confirm and start processing your order. You are expected to make payment within 3 days of the auction end, regardless of waiting to buy or bid on other koi on the website.

IMPORTANT: If you do not make payment within 6 business days of the auction ending, your order will be flagged for further escalation, which can include warnings from customer service, a 20% restocking charge, or freezing your user account. Repeat offenders may be banned from purchasing koi on https://kodamakoifarm.com/.

This auction policy is created to ensure our website remains the most trusted location for buying koi online. Thank you for your efforts to make payment.

Please communicate immediately with issues making payment after auctions end. In the case of cancellation needing to be accepted, a 20% cancellation fee must be paid. It is at JKO's discretion if we accept the cancellation.

Once your order is prepared, we will send you a shipping invoice a few days prior to your selected shipping date. If you would like to add additional koi to your order, please contact us for review/adjustment of your shipping plans.

We do not accept returns for koi, all koi sales are final.

Make payments by visiting my auction activity and adding koi to your shopping cart for checkout.

You can also save your credit card in my account for easy checkouts in the future. 

Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction.

To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following:

• Via search koi - https://www.kodamakoifarm.com/shop/live-koi/
• My auction activity page - https://www.kodamakoifarm.com/my-account/activity/
• Click through email notification after you've won auction

Click the "pay now" button on the individual koi after you have won an auction to add to your cart. On fixed price koi you can always just click "add to cart" to buy. Proceed to click check out after all the koi have been added to your cart.

Relevant Links:

• My Account - https://www.kodamakoifarm.com/my-account/
• Auction Activity - https://www.kodamakoifarm.com/my-account/activity/
• Shopping Cart - https://www.kodamakoifarm.com/cart/

Watch How To Video:

Contact us for support - https://www.kodamakoifarm.com/contact-us/

Or call us at +1 (833) Koi Love (1-833-564-5683)

The client portal allows our users to pay for their invoices and sales orders as well as view retainer balances, review and accept or decline quotes, and display any financial information pertaining to the organization. Our team has migrated to a new accounting platform and have consolidated previous orders. We only have gone back so far in history, so please contact us via email for any specific requests.

To access the customer portal, contact customer service on this page and we will send you an invitation to the online account management service. After contacting customer service you will receive a email with the link to set up your new personal password for the account.

If you already have your customer portal account and cannot find the link, click below -

https://books.zoho.com/portal/kodamakoifarmportal

Request Access to Customer Portal

Customer portal allows you to change all of your own information in our database as needed. Keep in mind, it may not be integrated completely with every feature and website Kodama Koi offers for example: kodamakoishow.com, kodamakoifarm.com auction. Let us know what you need to update, if you are not able in the customer portal.

If you make any address changes, make sure to contact us if you have current orders, so that we can ensure that it is going to the right place.

NEW - We have daily koi auctions but most auctions will close on Sunday and Wednesday (unless otherwise noted).

The Koi Auction of KodamaKoiFarm.com is the first and now the largest online auction of Japanese and high quality Koi for sale. We handpick top quality Koi from trusted dealers for Koi lovers in the United States. We proudly present them on the auction with no reserve. We also present koi that are fixed price as well.

You may return an item, in its original condition, for a refund or credit within 15 days of receiving. If you would like to return the item, please contact us for the authorization.

Pre-paid freight and any insurance charges or other costs are non-refundable. There will be a 20% restocking fee on all order items. Some special order items may not be returned. The restocking charge and above-mentioned non-refundable costs will be deducted from your refund.

After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you.

Please go to the My Account Page.

You can change your ID, email, billing, shipping, payment info and more from there.

Please understand, we cannot guarantee the sex of the Koi even though we use our very best judgment with the expertise and experience we have. We try to check the signs and indication of sex, but some of our koi fish for sale are very difficult to distinguish between male or female. This is why even the breeders are not always accurate on the sex of their Koi.

Did you complete your registration? After you enter all the information and submit it, you are supposed to receive a confirmation e-mail to set your password. You need to find the link inside the e-mail and confirm it to complete your registration. If you still encounter the problem even after this confirmation, please contact us at info@kodamakoifarm.com

Our goal is to provide higher quality Japanese Koi for sale for more reasonable price throughout the year. You can always visit us to enjoy our new and quality Koi auctions!

NEW - We now have auctions closing daily, but most auctions will close on Sunday and Wednesday (unless otherwise noted).

Auction Schedule

* We may change the schedule due to the unexpected situation. In the case, however, we will notify you on the website.

Read Full How To Win Guide

Fill out this wholesale koi supplier form and send in your dealership information including business license. You can also call or email our office directly at +1 (833) Koi Love (1-833-564-5683).

Sign up as a dealer / wholesaler here

There are various ways to buy Koi. But we believe our online Koi Auction is one of the best sources in your hunt for Japanese Koi fish for sale. Here are some reasons why:

In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single piece of Koi from famous breeders are not necessarily top quality Koi. It is important that the experienced dealer finds or selects top quality one among so many choices at the excellent breeders. It is the experienced professional dealer that counts. Mamoru Kodama, chairman of Miyoshiike Co., Ltd. with his 40 yrs. of experience, handpicks all the Koi on Koi Auction.

All the information of every Koi will be open equally to every Koi hobbyist on the net. By bidding a bit more than others, you can obtain beautiful Nishikigoi.

Strong and Good Relationship with Breeders is our fortune. Building good relationship with good breeders in Japan is the most important. Buying Koi from breeders is not just a matter of money, but also a matter of trust. It counts if the dealer is trustworthy and skillful enough for the breeders to leave his precious Koi. In another words, if they could not rely on you, they did not want to sell it to you. This relationship gets important more and more as the quality of Koi gets higher and higher. In addition to it, good relationship with them will bring us lower cost. It is not too much to say that we have spent the whole life (38 years) of the company only to build this good relationship with the breeders in Japan. Strong and good relationship with them is our fortune.

The Koi on Kodama Koi Farm are 100% bred in Japan, the origin country of Nishikigoi.

No Reserve! Yes, you heard it right. We take pride in setting NO reserve. No matter low the final price is, that is the price you get. This is why we are not only the first but also TRUE Koi auction site.

Being a Koi dealer for 40 years, we understand that healthy Koi is one of the most important factors for hobbyists. Therefore, we conduct very intensive quarantine method before we ship Koi.

Read Full How To Win Guide

Yes, along with our live koi for sale, we have a good selection of Japanese popular Koi products as well as supplies. Miyoshiike Co., Ltd. is the largest distributor of Koi products and supplies. We import only high quality Japanese Koi products from them for you. Please visit kodamakoisupply.com to see all our koi supplies

We ship your items by UPS ground the next business day. Faster delivery such as overnight, 2nd day, express savor delivery is also available upon request.

We can also add into your live koi sale shipment. There is no problem as long as it fits inside the box and it does not affect your Koi during the transportation. We have a good selection of Koi products in the Supply section of our website.

Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.

Buy koi pond supplies online at http://www.kodamakoisupply.com

A certificate of breeding is a document of proof showing that a koi came from a particular breeder and contains a photo of the koi along with its variety, length, and age.

When you order a koi from Kodama Koi Farm, you can add on a laminated certificate of breeding for it when you check out. Each certificate costs only $15.

Sample of a certificate of breeding

The client portal allows our users to pay for their invoices and sales orders as well as view retainer balances, review and accept or decline quotes, and display any financial information pertaining to the organization. Our team has migrated to a new accounting platform and have consolidated previous orders. We only have gone back so far in history, so please contact us via email for any specific requests.

To access the customer portal, contact customer service on this page and we will send you an invitation to the online account management service. After contacting customer service you will receive a email with the link to set up your new personal password for the account.

If you already have your customer portal account and cannot find the link, click below -

https://books.zoho.com/portal/kodamakoifarmportal

Request Access to Customer Portal

Customer portal allows you to change all of your own information in our database as needed. Keep in mind, it may not be integrated completely with every feature and website Kodama Koi offers for example: kodamakoishow.com, kodamakoifarm.com auction. Let us know what you need to update, if you are not able in the customer portal.

If you make any address changes, make sure to contact us if you have current orders, so that we can ensure that it is going to the right place.

Waiting until the closing moments of an auction dramatically decreases your chance of winning an auction due to timing, disrupted internet connection, or auction system overload.

Many bidders will be trying to get their bids in. To increase your chances of winning an auction, use a higher maximum bid as your personal bidding assistant. Bid the highest amount you are willing to pay for the koi. Only you know what your maximum bid amount is. The current bid amount will increase by one increment in your favor. Subsequent bids by others will be compared to your maximum bid amount. If your maximum bid is higher, the current bid amount will increase by one increment higher than the other person's bid amount in your favor. Only after someone enters a bid that is higher than your maximum bid will you be outbid.

Example: Say the starting bid for a koi is $150, and the bid increment is $10. You enter a maximum bid of $350. The new current bid is now $160 with you as the high bidder. Say another customer enters a bid of $170. Since your maximum bid amount is still higher, the new current bid will increase by one increment (in this case, to $180) in your favor. If no other bids come in, you will win the auction at $180. However, say another customer enters their own max bid of $380. You will now be outbid because your maximum bid amount is lower than the new bid. The new current bid will be $360 (one increment higher than your maximum bid) in favor of the competing bidder.

View all auction koi

"Buy It Now," this button gives you the opportunity to purchase the Koi right away at a set price---no waiting for the auction to end.

However, please be aware that no cancellation will be accepted after submitting your request to "Buy It Now". It has to be paid within 2 days.

Regardless of how the "Buy It Now" price is set, the original auction system operates in the same manner.

If you are bidding, proceed as usual and simply type your bid amount in the blank and click on the "Bid Now" button to enter your bid.

The "Buy It Now" option will no longer be available once the current bid exceeds 50% of the "Estimated Value" price.

View all koi

We are sorry, but no cancellation will be accepted after submitting the bid.

Our goal is to provide the best place for Koi hobbyists to obtain the higher quality Koi for more reasonable price. For us to achieve the goal, we set no reserve. And of course, once auction begins, we will never get involved with the auctions. In return, we simply ask bidders to be committed to their bids. In any case cancellation need to be accepted, 20% cancellation fee must be paid. It is still JKO's discretion if we accept the cancellation.

Our goal is to provide higher quality Japanese Koi for sale for more reasonable price throughout the year. You can always visit us to enjoy our new and quality Koi auctions!

NEW - We now have auctions closing daily, but most auctions will close on Sunday and Wednesday (unless otherwise noted).

Auction Schedule

* We may change the schedule due to the unexpected situation. In the case, however, we will notify you on the website.

Read Full How To Win Guide

Most koi auctions will end on Sundays and Wednesdays. There are some special auctions in the year that end on different days.

We use a helpful bidding system (called proxy bidding) to make bidding on auctions simple and easy. You click the bid button to place a bid after you have signed in. You can place a bid while looking at the individual koi or directly on the koi category page.

Read Full How To Win Guide (Plus Video Walkthrough)

Here's how it works:

• When you place a bid, you enter the maximum amount you'd be willing to pay for this particular bid. Your maximum amount is kept confidential from other bidders.
• The Koi Auction bidding system compares your bid to those of the other bidders.
• The system places bids on your behalf, using only as much of your bid as is necessary to maintain your high bid position. The system will bid up to your maximum amount.
• If another bidder has a higher maximum, you'll be outbid. BUT, if no other bidder has a higher maximum, you win the Koi. And you could pay significantly less than your maximum price!

When you submit your bid, please make sure you put the right amount because no cancellation is accepted once submitted.

View all koi available for auction

Sign up as a member on our website to get started

1. Register - Become a registered member for FREE
2. Browse and bid on Koi you like - View all auction koi we have available
3. Keeping up with the Koi you bid on - My Account page will help you to keep up with your bidding and interested Koi. Don't let anyone outbid you.
4. Win - Congratulations, you win the Koi! You will receive winner notification e-mail. Please follow the instructions in the e-mail to confirm your win.
5. Arrange payment and shipment - Contact us to arrange the payment and shipment information by email or phone.
6. Receive Koi - Prepare your quarantine tank before you receive Koi. Quarantine new Koi before you introduce them to your pond. Learn more tips for receiving koi
7. Enjoy your living jewels

Read Full How To Win Guide

For most auctions, the bidding increment is $10. However, there are some exceptions:

 
View all auction Koi
 

You will be notified by e-mail that you are the winner with instructions to contact us for shipping details and payment from koi auction.

Read Full How To Win Guide

There are various ways to buy Koi. But we believe our Koi Auction is one of the best sources of your Japanese Koi hunt. Here are some reasons why:

• In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single piece of Koi from famous breeders are not necessarily top quality Koi. It is important that the experienced dealer finds or selects top quality one among so many choices at the excellent breeders. It is the experienced professional dealer that counts. Mamoru Kodama, chairman of Miyoshiike Co., Ltd. with his 40 yrs. of experience, handpicks all the Koi on Koi Auction.

• All the information of every Koi will be open equally to every Koi hobbyist on the net. By bidding a bit more than others, you can obtain beautiful Nishikigoi.

• Strong and Good Relationship with Niigata Koi Breeders is our fortune. Building good relationship with good breeders in Japan is the most important. Buying Koi from breeders is not just a matter of money, but also a matter of trust. It counts if the dealer is trustworthy and skillful enough for the breeders to leave his precious Koi. In another words, if they could not rely on you, they did not want to sell it to you. This relationship gets important more and more as the quality of Koi gets higher and higher. In addition to it, good relationship with them will bring us lower cost. It is not too much to say that we have spent the whole life (38 years) of the company only to build this good relationship with the breeders in Japan. Strong and good relationship with them is our fortune.

• The Koi on our website are 100% bred in Japan, the origin country of Nishikigoi.

• No Reserve! Yes, you heard it right. We take pride in setting NO reserve. No matter low the final price is, that is the price you get. This is why we are not only the first but also TRUE Koi auction site.

• Being a Koi dealer for 40 years, we understand that healthy Koi is one of the most important factors for hobbyists. Therefore, we conduct very intensive quarantine method before we ship Koi.

Please expect a winner notification email from us. The email contains a link to confirm your win and will take you to the shopping cart page. Or, you may click to view cart to process payments and arrange the shipping date. All shipping payments after charged after checkout.

Please make payments within 3 days.

If you would prefer to make payment and shipping arrangements by phone, please call us at +1 (833) Koi Love (1-833-564-5683). Two full business days advanced notice is necessary for shipments.

Use Shipping Calculator to estimate your shipping costs and see how much more can be added to your box.

Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction.

To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following:

• Via search koi - https://www.kodamakoifarm.com/shop/live-koi/
• My auction activity page - https://www.kodamakoifarm.com/my-account/activity/
• Click through email notification after you've won auction

Click the "pay now" button on the individual koi after you have won an auction to add to your cart. On fixed price koi you can always just click "add to cart" to buy. Proceed to click check out after all the koi have been added to your cart.

Relevant Links:

• My Account - https://www.kodamakoifarm.com/my-account/
• Auction Activity - https://www.kodamakoifarm.com/my-account/activity/
• Shopping Cart - https://www.kodamakoifarm.com/cart/

Watch How To Video:

Contact us for support - https://www.kodamakoifarm.com/contact-us/

Or call us at +1 (833) Koi Love (1-833-564-5683)

Input your new max bid as usual. The system will automatically increase your max bid without outbidding your current bid. If someone else bids than your account will auto bid until you reach your max bid amount.

Is the Koi flashing (scratching itself against the pond walls or rocks) or sitting at the bottom? Is it floating with its tail up? Is it floating, gasping for air by the waterfall? Is it only one Koi or a group of Koi? If the Koi were dead already, how was it swimming?

Koi’s behavior can tell us many things. If they are flashing or sitting at the bottom, Good chances are they got parasites. If they are gasping and floating, they may have gill damage caused by parasites or bacteria. Or it can be simply a lack of dissolved oxygen.

Read more in our koi health diagnosis guide.

Does your koi have any external injury markings? It can be scratches, open wounds or you may not even see any external issues there. 

If you see open wounds, it is definitely a bacterial issue. You need an anti-bacterial treatment. This can also be a secondary infection coming from parasites. So we need to examine the possibility of parasites too. 

If you do not see any issues on the body, most likely it is the gills. I recommend you make the Koi sleep with Koi Sleep (https://www.kodamakoisupply.com/koi-sleep/) , and open the gill cover. I recommend you take pictures of the inside. Even if the Koi is already dead, I highly recommend you take the pictures of gills especially if you can not find external ulcers. Those pictures are helpful for your vet or koi dealer. As you make your Koi sleep,  please check the bottom of the Koi too. You may not see wounds from the top, but the Koi may have something at the bottom. 

Read more in our koi health checklist.

Did the problem just start or has it been going for quite a while?  If it just started, you may only have to treat that one Koi in a quarantine tank. If you have been dealing with the problem for a while, you may have to treat the whole pond.

Read more in our koi sickness guide.

Do you see the sign of sickness on only one Koi or more? This tells us how serious the problem is and how quickly we need to work on the problem.

Read more in our sickness diagnosis guide.

If the Koi still eats, that is a good sign. It still has the energy to eat.  It is also great information because in this case, feeding medicated food will become an option.

Read more in our medicated koi food guide.

We recommend at least changing 10%-20% of your water every week during the season. Some customers hardly change water, which affects water quality and causes health issues.  Even if water parameters look OK, regular change of water is very important.

Read more in our water quality guide.

Understanding the pond environment may give us a clue of what might have happened. 

Knowing the total gallons of water is also critical information when deciding what dose medication is needed. 

If you do not know your total gallons of water, I strongly recommend measuring it now. 

You can use pond salt to measure the volume of your pond.

Read more in our pond salt guide.

There is always a possibility the Koi dies due to lack of oxygen. Some customers believe a waterfall is enough for oxygen. In my opinion, it is not.  The more aeration the better for your Koi especially during summer time. Your entire population might die overnight because of lack of oxygen. From our experience, massive die-off can be caused by either lack of oxygen or high levels of chlorine. This happens when you forget to shut off city water when you change water which has high levels of chlorine.

Read more in our pond oxygen guide.

If your filter is not appropriate for your pond, it will not build a good nitrogen cycle. Without the established cycle, water quality will become poor so your Koi will get sick or die. Improving the filter system could minimize the problem in the future.

Read more in our nitrogen cycle guide.

What you eat is what you are. If their diet is not proper, it is hard to maintain good health just like humans. A poor diet will not kill a Koi right away, but it will affect the Koi’s health overtime. The malnutrition or lack of a proper diet can be the cause of the sickness or death.

Read more in our how to feed koi guide.

Understanding a possible trigger of the problem can help us determine what happened and what we can do to fix it.

Read more in our sickness and disease guide.