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FAQs - Frequently Asked Questions

Learn more about how our website works and information like how to bid, how to pay, and how to get the koi shipped.

Click through the tabs to see the different FAQ categories and answers

  • Shipping
  • Quarantine
  • Payment
  • General
  • Auction / Bidding
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  • 1. What are the details with koi shipping costs and delivery?
     

    Please contact us after purchasing to confirm shipping date and shipping method. Shipping is paid for separately after checkout. 

    Email: info@kodamakoifarm.com

    Phone808-354-7031 & 808-354-7032

    IMPORTANT: All koi shipments need at least 2 days (48 hour) notice prior to shipping in order to stop the feeding and prepare your koi for a safe journey.

    Kodama Koi Farm has been shipping koi for many years and have learned what works best for a safe delivery of your koi. The shipping formula is not absolute. However, when packing koi, Kodama Koi Farm takes into consideration the condition of the koi, water temperature, delivery time, and so on. Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box.

    Our 24 hour koi health guarantee is based on our farm's packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.

    If you have any questions about shipping, contact us at (808) 354-7031 or info@kodamakoifarm.com.

    BOX SIZES AND CAPACITY
    Box Size

    • Medium - Up to three (3) koi 16 inches or less
    • Large - Up to four (4) koi 16 inches or less

    Any koi that is over 18.6 inches is shipped by itself in one large box.

    THREE SHIPPING OPTIONS

    • UPS – US Mainland and Canada
    • FedEx Interisland – Hawaii Only
    • Air Cargo – US Mainland and Canada

    UPS DELIVERY

    UPS SHIPPING FEES WITHIN THE UNITED STATES
    (UPS SHIPPING FEES TO CANADA)

    $105.00 per Medium box
    $125.00 per Large box
    Additional $20.00 per box for Saturday delivery

    UPS ships directly to your door. Your shipment is delivered from Hawaii via UPS Next Day Air. In most cities and locations, UPS delivery usually arrives by 12:30pm. Delivery time for some rural areas may be different. Please check the estimate arrival time with UPS (1-800-PickUPS).

    You will also receive your tracking number via email from UPS directly on the day your koi ships.

    UPS INSURANCE (RECOMMENDED)

    We now offer insurance on UPS shipments. UPS will give a full refund for the price of the koi and shipping cost if the shipment is delayed due to mechanical failure, sorting error, and so on. However, delays due to adverse weather conditions are not covered. If you do not purchase insurance, neither Kodama Koi Farm nor UPS will be held liable for delays in shipment or damages to koi.

    UPS INSURANCE FEE

    The cost for UPS insurance is 4% of the koi's value. As a point of reference, if you bought a koi for $500, you can insure it for only $20 (4% x $500).

    SATURDAY UPS DELIVERY

    There is an additional fee of $20.00 per box for Saturday deliveries. The Saturday delivery option is not available in all areas.

    NOTE:
    There is some risk when opting for Saturday UPS delivery. Shipping delays are rare, however it does happen from time to time. A shipping delay may result in your koi not arriving until Monday. Because of this possibility, we highly recommend that you purchase UPS insurance for these deliveries. See UPS Shipping Fees above. The insurance will cover the cost of the shipping as well as your cost for the koi if the delay is a result of a UPS sorting error or mechanical failure. Delays due to unfavorable weather and other acts of nature are not covered.

     

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  • 2. What is your return policy?
     

    If anything should happen to your Koi within the 14-day holding period i.e.: illness and/or death NO replacements will be given. We will issue a store credit towards your next purchase. Store credit must be used within 6 months from the date of issue.

    We do not accept returns for koi, all koi sales are final. Keeping our koi and facility as clean as possible is critical to assure delivery of clean and healthy koi to our customers. Therefore, once the Koi leaves our farm and has experienced other waters, we do not allow any koi to come back for any reason. Avoiding cross contamination is the best practice.

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  • 3. Do you ship Koi to Mexico?
     

    At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US. Please contact our office for more information.

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  • 4. Do you ship Koi to any other countries?
     

    It depends, as each country requires various documents, one being a health certificate. Please find out from your appropriate government agency what documents are necessary for you to complete in order to import Koi into your country.

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  • 5. Do you ship interisland?
     

    Yes, we can ship koi to the neighbor islands.

    FedEx Interisland shipments are made on Thursdays only.

    Same-Day delivery to your door.
    $35.00 per box regardless of size.
    Upon request, you may pick up your koi at your nearest Fedex station.

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  • 6. Shipping by Air Cargo
     

    Air Cargo shipments are made on Thursdays only.

    Box Fees

    $15.00 for one box regardless of box size
    $10.00 each for two or more boxes regardless of box size

    Shipments by Air Cargo are sent Freight Collect. You will need to pay the shipping cost charged by the airline when you receive the koi at the airport.

    All Hawaiian Airlines Air Cargo shipments will be sent pre-paid on Kodama Koi Farm’s account. We will charge your credit card once we receive the charges.

    We use the following air cargo services:

    Delta Airlines – Next day arrival to all US Mainland destinations
    Hawaiian Airlines – Same day delivery to California (Los Angeles, Sacramento, San Diego, San Francisco), Oregon (Portland), Washington (Seattle), Nevada (Las Vegas), Arizona (Phoenix).
    Air Canada – Next day arrival to all Canada Locations

    Two-day advanced notice is necessary and our holding policy will be applied to this service.

    Our holding policy requires customers to pick up their koi shipment within 2 hours after the plane has landed.

    Air Cargo (Air Canada)

    You can choose to have your Koi shipped from Honolulu to the nearest international airport in your area.
    You will just have to pay a box fee ($15 for one box, $10 each for two or more boxes).
    The rest of the shipping fees are to be paid to the airlines upon pick-up of your Koi.
    During the summer, there are no flights on Thursday.
    An additional fee of $25 will be applied.

    Liability notice for Delta Air Cargo:

    If you choose Delta Air Cargo for your koi shipments, please note that Kodama Koi Farm will no longer be liable for shipping problems through that method due to AVI/AVA shipments not being guaranteed and also because Delta does NOT offer shipping insurance.

    If you still prefer Delta Air Cargo, please send us an email verifying that you take full responsibility for the koi shipment and will not hold Kodama Koi Farm liable for any shipping problems or koi's health.

    Explanation: Live animal shipments (AVI or AVA) have the lowest priority in shipping; so if a koi needs to be guaranteed to arrive within 24 hours, Delta Dash would be the appropriate shipping status; however the cost of the shipment goes up substantially.

    Note: For Delta Dash shipments, we will charge an estimated shipping cost prior to shipping.

    To save on shipping costs via Delta Dash and get extra insurance protection, we recommend shipping via UPS and using UPS Insurance; and the vast majority of our customers use UPS.

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  • 7. I live in Hawaii. Can I pick up my Koi at your place instead of them being shipped?
     

    Yes, it is possible. All pickups must be arranged in advance. Please contact us by email info@kodamakoifarm.com or call 808-354-7031/808-354-7032.

    Kodama Koi Farm
    c/o Mililani Agricultural Park
    94-840 Lanikuhana Ave.
    Mililani HI 96789

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  • 8. Can you ship supplies with Koi?
     

    There is no problem as long as it fits inside the box and it does not affect your Koi during the transportation. We have a good selection of Koi products in the Supply section of our website. Please take a moment to visit our Supplies page.

    Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.

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  • 9. Do I have to be there when Koi is delivered?
     

    Yes, it is important to open the box and release the koi as soon as possible because they will be stressed and exhausted from their trip.

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  • 10. Can I pick up the Koi at the closest UPS station?
     

    Yes. It may be beneficial for you to pick up your Koi as soon as the UPS. Simply select the nearest station, and send us an email with the station's address.

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  • 11. Can you hold my Koi while I bid on some more Koi?
     

    Yes, we can. We understand it is important that you combine your winnings to save on the shipping cost. Therefore, we can hold your Koi for 14 days with a koi health guarantee. During this period, please bid and find companions for your shipment.

    If you would like us to hold your Koi, please:

    • Contact our office by email or phone within 3 days to let us know of your intentions
    • Purchase the koi online or call and provide us with your credit card number to confirm your winnings.

    The 14 days will be counted from the day after the auction ends. For example, if an auction closes on Wednesday, Thursday is the first day of the 14 day holding period.

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  • 12. What is your koi health guarantee?
     

    We guarantee the health of your koi during our 14 day holding period.
    We will guarantee the life of koi for 48 hours from the packing time, providing that koi is shipped out within the 14-day holding period.

    Shipping problems rarely occur, but they do happen. If you experience a problem with your delivery, please contact us as soon as possible by phone or email.

    Shipping charges for our koi for sale are not refundable.

    EXCEPTIONS TO KOI HEALTH GUARANTEE
    In the following cases, our guarantee does not apply:

    When Koi is shipped out after our 14 day holding period.
    When Koi dies or is damaged in customers pond due to the uncontrollable accidents such as jumping out of the pond, electric shortage etc.
    When Koi was not quarantined in a separate tank in a proper and reasonable manner before Koi are introduced to new pond.

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  • 13. Do you ship Koi to Canada?
     

    YES WE SHIP TO CANADA
    Kodama Koi Farm meets Canadian import regulations. By going through a rigorous approval procedure, we are able to have koi delivered to Canada. However, there are additional costs that you need to know about. Please read this section thoroughly. Please contact our office if you have any questions.

    NOTE: Shipping arrangements including full payment must be finalized 2 weeks prior to the actual shipping date. Once shipping arrangements are finalized, no more koi can be added to the shipment. All certified documents are finalized on Monday prior to shipping on Thursday. Certified documents are valid for ONLY 96 hours from its issue date/time. Any shipment postponement will incur a fee to acquire a new health certificate.

    Two Canada shipping options:

    Air Cargo (Air Canada)
    You can choose to have your Koi shipped from Honolulu to the nearest international airport in your area. You will just have to pay a box fee ($15 for one box, $10 each for two or more boxes). The rest of the shipping fees are to be paid to the airlines upon pick-up of your Koi.
    UPS to Canada
    Wholesalers
    You will need to fax/email a copy of your import license. A copy of your import license needs to be shipped with your Koi for customs reasons.

    Auction / Wholesale
    EFFECTIVE IMMEDIATELY, ALL SHIPMENTS TO CANADA WILL REQUIRE AN IMPORT PERMIT DUE TO NEW CANADIAN GOVERNMENT REGULATIONS.

    Also, we will not be shipping out any supplies until we find out the regulations for those items.

    EFFECTIVE FEBRUARY 4, 2013 ALL KOI SHIPMENTS MUST HAVE A HEALTH CERTIFICATE AND IMPORT PERMIT.

    Please refer to the links below for more information.

    Follow this link for the restricted species list that require permits. Note that Cyprinus Carpio ""Koi Carp"" is included on the list:
    CFIA Susceptible Species of Aquatic Animals
    (http://www.inspection.gc.ca/english/anima/aqua/disemala/spliste.shtml)

    Follow this link to read about and apply for an import permit for koi:
    CFIA Aquatic Animal Imports
    (http://www.inspection.gc.ca/english/anima/aqua/imp/impe.shtml)

    See bottom of page for permit application for BRITISH COLUMBIA...ALL IMPORTS NEED PERMIT ""license application Form B) law has been in effect for 14 years:
    British Columbia Application for License
    http://www.dfo-mpo.gc.ca/aquaculture/regions/pac/application-demande-eng.htm

    We can deliver overnight to most areas. Please confirm that your address can receive delivery prior to making your shipping arrangements.

    UPS SHIPPING FEES TO CANADA

    *Please note that the prices for Canada UPS shipments differ from the regular box prices for US Mainland shipments. The cost of a medium box is $125 and the large box is $145.

    Kodama Koi Farm is required to charge a $10 Bond Fee and a $16 OGD Processing Fee on all koi shipments.

    Each shipment must be accompanied by an import permit issued from Canadian Food Inspection Agency (CFIA) and a health certificate issued by U.S. Department of Agriculture, Animal and Plant Health Inspection Service (APHIS). Kodama Koi Farm will obtain the required health certificate from APHIS before exporting to Canada, and Handling fee including the certificate is $250.00 for each shipment.

    USDA Requirements to Export to Canada
    (http://www.aphis.usda.gov/regulations/vs/iregs/animals/animal_canada.shtml)

    Sample Health Certificate
    (http://www.aphis.usda.gov/regulations/vs/iregs/animals/downloads/ca_aqua_comm_hc.pdf )

    Example
    Koi total
    $400

    13% Duties and Taxes
    $52

    Shipping fee, including a medium box
    $125
    (Large box = $145)
    Bond Fee
    $10

    OGD Fee
    $16

    Handling fee to obtain a health certificate from APHIS
    $250

    Total Charge
    $853

    Wholesalers will be charged 5% taxes and duty. Hobbyists will be charged 5% taxes plus additional Provincial tax depending on the Province. Tax rates vary. Please contact our customer service.

    Shipments to Canada leave Hawaii on Thursday. Koi shipped to Canada on Thursday require a 5 day notice. Due to the amount of time it takes to prepare and have the koi inpected, koi purchased over a weekend will not be ready to ship on the Thursday of the same week.

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  • 1. Is your quarantine done before or after auctions close?
     

    We quarantine koi prior to the auction. So as soon as auction ends, they are ready to be shipped.

    Read all the details of koi care after receiving in your home.

    Read about koi quarantine tank setup and procedures

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  • 2. What should I do before I receive koi?
     

    Prepare a separate tub or tank for your koi to rest. Although it depends on the size of koi, a 100-300 gallon tank will do. You can use blue show tanks as well.

    Fill the tank with fresh dechlorinated water, well water, or better yet water from your exiting pond, providing your existing pond stock is in good condition.

    Filtration system for the tank is ideal. If you do not have a filtration system, provide sound aeration with an air pump.

    Keep the water temperature at 72 F or more. If the tank was small enough, one or two aquarium heaters will do the job.

    Please add salt to make 0.3% concentration. (3 lb salt per 100 gallon water)

    Read all the details of koi care after receiving in your home.

     

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  • 3. Why do I need to quarantine?
     

    Separate quarantine tank is a Must-tool for koi hobbyists.

    It is possible that newly purchased koi still carry parasites, bacteria, fungus etc., even though we did our best to eliminate them. Also, if they are shipped to you in a box, they are usually extremely stressed and exhausted. It is important to provide them a nice surrounding so that they can recover from their journey quickly.

    Keeping and treating new koi in the separate quarantine tank for 21 days is the best way to decrease the risk of disease before introducing them to your main pond. In addition this will give your new koi a chance to rest.

    We strongly request the quarantine of new koi to every customer who purchase koi from us.

    Read all the details of koi care after receiving in your home.

    Read about koi quarantine procedures and tank setup.

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  • 4. How do I quarantine?
     

    Here are the basic supplies you will need:

    • Tank
    • Net to cover the tank
    • Small filter and pump
    • Air pump
    • Test kit: ammonia, nitrite, pH and salt
    • Salt
    • Water thermometer
    • Water conditioner such as Ultimate to remove chlorine, ammonia, nitrite.
    • Heater

     

    Read all the details of koi care after receiving in your home.

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  • 5. I have not purchased koi for more than a year; do I need to do anything else?
     

    If you have not introduced koi to your pond for a long time, you need to be extra careful. Simply putting our koi into your pond may cause some trouble to either the existing koi or the new koi. It is not because the new koi is sick or because the old koi is sick. It is simply due to different immunity levels.

    Without having any new introduction of koi for a long time, your pond has established its own eco system. When new koi that have been raised under completely different surroundings is introduced to your pond, it affects the balance of your eco system. The new koi may not have immunity to what lives in your pond; whereas, your existing koi may have developed immunities over a period of time, and Vice Versa.

    So, when you have completed the normal procedure of quarantine, then you can introduce one of your old stock to the quarantine system. Raising the salt level to 0.5% is a good idea at this time. After making sure nothing unusual has happened in the quarantine system, then you are ready to introduce your new koi to your main pond.

    Read all the details of koi care after receiving in your home.

    Read about how to setup koi quarantine tank

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  • 6. How does Kodama Koi Farm quarantine?
     

    Kodama Koi Farm will not release any new shipments of koi until after an intensive quarantine has been completed and the virus test has been completed.

    Not only do we treat the koi with adequate and proper medications, use caring hands to scrape and microscope for any possible health conditions, we have also instituted the following additional quarantine procedures:

    Every new shipment is quarantined at an isolated, access-restricted greenhouse on the farm for a minimum of three weeks.

    The pond water is kept warm around 72 degrees F. We purposely create the surroundings where bacteria, parasites, fungus and even virus can break out.

    During this period, they will also be kept with KHV free koi. These koi will be used much in the same way as canaries did in the old coal mines. If there is any problem in the shipment, the koi will catch it right away.

    After the quarantine, regardless if the koi becomes sick or not, we will send them to the laboratory to make sure they do not have any hidden or invisible diseases.

    No koi will be sold from this shipment until we have a clean bill of health confirmed by the laboratory.

    In Addition:When we import koi directly from breeders, our buyer's team carefully examines koi before we purchase them.

    Read all the details of our koi care and quarantining.

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  • 7. How does Kodama Koi Farm conduct Health Control of koi?
     

    Every piece of equipment we use・such as tubs and nets are disinfected after each use.

    We do not accept any returned koi. Because we have no control on koi's condition as well as customer's pond, once koi leaves our facility, we do not allow them to return back to us.

    Nobody but our staff members are allowed to touch the nets, water and koi. Every staff member is trained to bleach their hands and arms every time they go into the pond area and handle the water before they move to another pond.

    Read all the details of our koi care and quarantining.

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  • 8. What should I do while my koi are in quarantine?
     

    Please observe the koi carefully in a koi quarantine tank for 14-21 days to see if it develops any problems.

    If you do not have the filtration system, please make partial water change every 2-3 days (about 25%). Add salt accordingly.

    Feed digestible food to your koi every day such as Manda Fu.

    Check Ammonia and nitrite every day. If you find Ammonia, use Ultimate.

    Read all the details of koi care after receiving in your home.

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  • 1. What are the payment methods?
     

    We accept major credit cards
    (Visa / MasterCard / Discover / Other major credit cards)
    Or you can pay by UPS C.O.D. which is extra $20 fee

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  • 2. Do I pay tax?
     

    J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, and Florida residents according to the following table. This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies. Tax rate is subject to change according to the State/City/County tax regulations.

    State Sales tax rate
    Florida 6%
    Hawaii 4.712%
    New Jersey 6.625%

    Canada
    Kodama Koi Farm is also required to charge 13% taxes and duty on orders sent to Canada. In addition, a $10 Bond Fee and a $16 OGD Processing Fee will be charged for all koi shipments to Canada.

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  • 3. How long do I have to pay?
     

    Please make payments within 3 days and contact us about shipping. We bill shipping separately to ensure you get the best price in the case that you buy multiple koi

    Make payments by visiting your shopping cart

    You can also save your credit card in my account for easy checkouts in the future. 

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  • 1. What is Koi Auction?
     

    Koi Auction of KodamaKoiFarm.com is the first and now the largest online auction of Japanese quality Koi. We handpick top quality Koi from trusted dealers for Koi lovers in the United States. We proudly present them on the auction with no reserve.

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  • 2. Supply Return Policy
     

    You may return an item, in its original condition, for a refund or credit within 15 days of receiving. If you would like to return the item, please contact us for the authorization.

    Pre-paid freight and any insurance charges or other costs are non-refundable. There will be a 20% restocking fee on all order items. Some special order items may not be returned. The restocking charge and above-mentioned non-refundable costs will be deducted from your refund.

    After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you.

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  • 3. How can I change my personal information?
     

    Please go to the My Account Page.

    You can change your ID, email, billing, shipping, payment info and more from there.

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  • 4. How accurate is the sex information provided of the Koi?
     

    Please understand, we cannot guarantee the sex of the Koi even though we use our very best judgment with the expertise and experience we have. We try to check the signs and indication of sex, but some of our koi fish for sale are very difficult to distinguish between male or female. This is why even the breeders are not always accurate on the sex of their Koi.

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  • 5. Why can't I log in?
     

    Did you complete your registration? After you enter all the information and submit it, you are supposed to receive a confirmation e-mail to set your password. You need to find the link inside the e-mail and confirm it to complete your registration. If you still encounter the problem even after this confirmation, please contact us at info@kodamakoifarm.com

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  • 6. How do I register as a dealer?
     

    Fill out this form and send in your dealership information including business license. You can also call or email our office directly at 1-808-354-7031

    Sign up as a dealer / wholesaler here

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  • 7. Why buy from an online koi auction?
     

    There are various ways to buy Koi. But we believe our Koi Auction is one of the best sources of your Japanese Koi hunt. Here are some reasons why:

    In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single piece of Koi from famous breeders are not necessarily top quality Koi. It is important that the experienced dealer finds or selects top quality one among so many choices at the excellent breeders. It is the experienced professional dealer that counts. Mamoru Kodama, chairman of Miyoshiike Co., Ltd. with his 40 yrs. of experience, handpicks all the Koi on Koi Auction.

    All the information of every Koi will be open equally to every Koi hobbyist on the net. By bidding a bit more than others, you can obtain beautiful Nishikigoi.

    Strong and Good Relationship with Breeders is our fortune. Building good relationship with good breeders in Japan is the most important. Buying Koi from breeders is not just a matter of money, but also a matter of trust. It counts if the dealer is trustworthy and skillful enough for the breeders to leave his precious Koi. In another words, if they could not rely on you, they did not want to sell it to you. This relationship gets important more and more as the quality of Koi gets higher and higher. In addition to it, good relationship with them will bring us lower cost. It is not too much to say that we have spent the whole life (38 years) of the company only to build this good relationship with the breeders in Japan. Strong and good relationship with them is our fortune.

    The Koi on Kodama Koi Farm are 100% bred in Japan, the origin country of Nishikigoi.

    No Reserve! Yes, you heard it right. We take pride in setting NO reserve. No matter low the final price is, that is the price you get. This is why we are not only the first but also TRUE Koi auction site.

    Being a Koi dealer for 40 years, we understand that healthy Koi is one of the most important factors for hobbyists. Therefore, we conduct very intensive quarantine method before we ship Koi.

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  • 8. Do you sell koi supplies?
     

    Yes, along with our live koi for sale, we have a good selection of Japanese popular Koi products as well as supplies. Miyoshiike Co., Ltd. is the largest distributor of Koi products and supplies. We import only high quality Japanese Koi products from them for you. Please visit kodamakoisupply.com to see all our koi supplies

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  • 9. How do you ship koi supplies?
     

    We ship your items by UPS ground the next business day. Faster delivery such as overnight, 2nd day, express savor delivery is also available upon request.

    We can also add into your live koi sale shipment. There is no problem as long as it fits inside the box and it does not affect your Koi during the transportation. We have a good selection of Koi products in the Supply section of our website.

    Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.

    Buy koi pond supplies online at http://www.kodamakoisupply.com

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  • 10. What is a certificate of breeding?
     

    A certificate of breeding is a document of proof showing that a koi came from a particular breeder and contains a photo of the koi along with its variety, length, and age.

    When you order a koi from Kodama Koi Farm, you can add on a laminated certificate of breeding for it when you check out. Each certificate costs only $15.

    Example of a certificate of breeding

    Sample of a certificate of breeding

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  • 1. Get a bidding advantage by using a higher maximum bid
     

    Waiting until the closing moments of an auction dramatically decreases your chance of winning an auction due to timing, disrupted internet connection, or auction system overload.

    Many bidders will be trying to get their bids in. To increase your chances of winning an auction, use a higher maximum bid as your personal bidding assistant. Bid the highest amount you are willing to pay for the koi. Only you know what your maximum bid amount is. The current bid amount will increase by one increment in your favor. Subsequent bids by others will be compared to your maximum bid amount. If your maximum bid is higher, the current bid amount will increase by one increment higher than the other person's bid amount in your favor. Only after someone enters a bid that is higher than your maximum bid will you be outbid.

    Example: Say the starting bid for a koi is $150, and the bid increment is $10. You enter a maximum bid of $350. The new current bid is now $160 with you as the high bidder. Say another customer enters a bid of $170. Since your maximum bid amount is still higher, the new current bid will increase by one increment (in this case, to $180) in your favor. If no other bids come in, you will win the auction at $180. However, say another customer enters their own max bid of $380. You will now be outbid because your maximum bid amount is lower than the new bid. The new current bid will be $360 (one increment higher than your maximum bid) in favor of the competing bidder.

    View all auction koi

     

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  • 2. Can I cancel my bid? I am no longer interested in the Koi.
     

    We are sorry, but no cancellation will be accepted after submitting the bid.

    Our goal is to provide the best place for Koi hobbyists to obtain the higher quality Koi for more reasonable price. For us to achieve the goal, we set no reserve. And of course, once auction begins, we will never get involved with the auctions. In return, we simply ask bidders to be committed to their bids. In any case cancellation need to be accepted, 20% cancellation fee must be paid. It is still JKO's discretion if we accept the cancellation.

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  • 3. How do I bid in the auction?
     

    We use a helpful bidding system (called proxy bidding) to make bidding on auctions simple and easy. You click the bid button to place a bid after you have signed in. You can place a bid while looking at the individual koi or directly on the koi category page.

    Here's how it works:

    • When you place a bid, you enter the maximum amount you'd be willing to pay for this particular bid. Your maximum amount is kept confidential from other bidders.
    • The Koi Auction bidding system compares your bid to those of the other bidders.
    • The system places bids on your behalf, using only as much of your bid as is necessary to maintain your high bid position. The system will bid up to your maximum amount.
    • If another bidder has a higher maximum, you'll be outbid. BUT, if no other bidder has a higher maximum, you win the Koi. And you could pay significantly less than your maximum price!

    When you submit your bid, please make sure you put the right amount because no cancellation is accepted once submitted.

    View all koi available for auction

    Sign up as a member on our website to get started

     

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  • 4. How does Koi Auction work?
     
    1. Register - Become a registered member for FREE
    2. Browse and bid on Koi you like - View all auction koi we have available
    3. Keeping up with the Koi you bid on - My Account page will help you to keep up with your bidding and interested Koi. Don't let anyone outbid you.
    4. Win - Congratulations, you win the Koi! You will receive winner notification e-mail. Please follow the instructions in the e-mail to confirm your win.
    5. Arrange payment and shipment - Contact us to arrange the payment and shipment information by email or phone.
    6. Receive Koi - Prepare your quarantine tank before you receive Koi. Quarantine new Koi before you introduce them to your pond. Learn more tips for receiving koi
    7. Enjoy your living jewels
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  • 5. What are the bidding increments?
     

    For most auctions, the bidding increment is $10. However, there are some exceptions:

    Auction type Bid increment
    Regular auction $10.00
    One Dollar auction $1.00
    Premium Koi auction $100.00

     
    View all auction Koi
     

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  • 6. How do know if I win the auction?
     

    You will be notified by e-mail that you are the winner with instructions to contact us for shipping details and payment.

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  • 7. Why buy at koi auction?
     

    There are various ways to buy Koi. But we believe our Koi Auction is one of the best sources of your Japanese Koi hunt. Here are some reasons why:

    • In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single piece of Koi from famous breeders are not necessarily top quality Koi. It is important that the experienced dealer finds or selects top quality one among so many choices at the excellent breeders. It is the experienced professional dealer that counts. Mamoru Kodama, chairman of Miyoshiike Co., Ltd. with his 40 yrs. of experience, handpicks all the Koi on Koi Auction.
    • All the information of every Koi will be open equally to every Koi hobbyist on the net. By bidding a bit more than others, you can obtain beautiful Nishikigoi.
    • Strong and Good Relationship with Niigata Koi Breeders is our fortune. Building good relationship with good breeders in Japan is the most important. Buying Koi from breeders is not just a matter of money, but also a matter of trust. It counts if the dealer is trustworthy and skillful enough for the breeders to leave his precious Koi. In another words, if they could not rely on you, they did not want to sell it to you. This relationship gets important more and more as the quality of Koi gets higher and higher. In addition to it, good relationship with them will bring us lower cost. It is not too much to say that we have spent the whole life (38 years) of the company only to build this good relationship with the breeders in Japan. Strong and good relationship with them is our fortune.
    • The Koi on our website are 100% bred in Japan, the origin country of Nishikigoi.
    • No Reserve! Yes, you heard it right. We take pride in setting NO reserve. No matter low the final price is, that is the price you get. This is why we are not only the first but also TRUE Koi auction site.
    • Being a Koi dealer for 40 years, we understand that healthy Koi is one of the most important factors for hobbyists. Therefore, we conduct very intensive quarantine method before we ship Koi.
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  • 8. What do I do after I win auction?
     

    Please expect a winner notification email from us. The email contains a link to confirm your win and will take you to the shopping cart page. Or, you may click to view cart to process payments and arrange the shipping date. All shipping payments after charged after checkout.

    Please make payments within 3 days.

    If you would prefer to make payment and shipping arrangements by phone, please call us at 808-354-7031. Two full business days advanced notice is necessary for shipments.

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  • 9. If I am the highest bidder, but want to increase my max bid to assure my win - how do I do that?
     

    Input your new max bid as usual. The system will automatically increase your max bid without outbidding your current bid. If someone else bids than your account will auto bid until you reach your max bid amount.

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Kodama Koi Farm

Kodama Koi Farm is the premier destination for quality Japanese Koi. We are the largest importer of Koi in North America. We specialize in raising champion koi fish!

P.O. Box 893086, Mililani HI 96789

TEL: 808-354-7031 & 808-354-7032
FAX 888-692-3990
Email: info@kodamakoifarm.com
Help: info@kodamakoifarm.com

Hours of Operation
Monday – Friday
8:00 a.m. to 3:00 p.m.

Saturday and Sunday
Closed

 

 

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