Return and Cancellation Policy

For all Kodama koi, All sales are final.
If a cancellation is made due to customer circumstances, a 20 percent restocking fee will be applied.
This policy applies to all koi, including those purchased during events or sales.

If anything should happen to your Koi within the holding period (i.e.: illness and/or death) NO replacements will be provided. Instead, store credit will be issued towards your next purchase.

Store credit must be used within 6 months from the date of issue, although extensions are given on a case-by-case basis.

As avoiding cross-contamination is a part of a healthy practice in maintaining a clean facility, as well as keeping our beautiful koi as healthy as possible, all koi sales are final. Returns are not accepted. Once a koi leaves our farm and has experienced other waters, they may not be allowed to return for any reason.

Returns are not accepted. Once a koi leaves our farm and has experienced other waters, they may not be allowed to return for any reason.

**Do you offer refunds?**
For koi purchases, we do **not** provide refunds — all koi sales are final.
If a koi becomes ill or dies during the holding period, no replacement is offered. Instead, we issue **store credit** (valid for 6 months, with possible extensions on case-by-case basis).
Shipping charges are non-refundable.
For non-koi supplies, please refer to our *Supply Return Policy*. Eligible items may be returned or refunded within 15 days of receipt.