What is the holding policy?

by

Please let us know after winning the auction if you will be adding more koi before paying.

We understand it is important that you combine your winnings to save on shipping costs, therefore we can hold the koi up to 30 days before making delivery.

(See shipping calculator to estimate your box size).

Have you paid for your koi yet ? If not, Please contact Customer Service within 3 days of winning/purchase at:

Phone: +1 (833) Koi Love (1-833-564-5683)

OR

EMAIL: info@kodamakoifarm.com

AUCTION KOI HOLDING RULES

  • must be paid within 3 days of winning to ensure koi health guarantee
  • if no response is received 1 week after the winning, your koi will automatically be sent back to auction
  • consecutive unpaid auctions will result in a restocking fee and temporary hold to the account
  • Koi must be shipped within 30 days of winning to ensure koi health guarantee

 

If you would like to board your Koi (for example, during the winter):
  • This is offered only on a case-by-case basis and pond availability
  • If approved, the cost is $50/Koi per month (fees are nonrefundable)
  • If a Koi becomes ill, we will treat it at no additional cost to you
  • NO replacements or refunds will be offered if a boarding Koi loses its color or dies

Contact our office by email or phone to check for boarding availability.

If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).


Our holding policy will be updated 04/15/24

As an effort to stay within the guidelines of our farms health recommendations ensuring our promise to deliver beautiful and healthy Japanese koi. Holding koi in shipment for too long puts the koi at risk.

 

Kodama Koi Health Guarantee: 

It is very rare that Koi arrives dead.  We import tens of thousands of Koi from Japan every year. We hardly see DOA (dead on arrival). 

However, when delivery gets delayed due to some issues of carriers like UPS, Cargo flights etc., the life of Koi gets in danger.

What Koi Health Guarantee Includes:

  • Ensures koi arrive alive
  • In the case of DOA, Kodama Koi Farm Will provide store credit of koi value up to $500 per shipment (for value over $500 please purchase KOI INSURANCE)

 

Valid only if 

  • shipment date is within 30 days from date of purchase
  •  all safety guidelines were followed. 
  • payment was received 3 days after winning auction

 

Beyond 30 Days, 

Boarding rules apply ($50 per month per koi, no pro-rate)

  1. Contact customer support if you are continuing to bid in order to fill your shipment box.
  2. If you need help finding koi, you may submit a koi request.
  3. Once a delivery date is confirmed, you have 7 days to change your delivery date and the koi health guarantee is void. 

(If the shipping date is postponed beyond 7 days, it will force us to move Koi back to a pond for health reasons from a holding tank. It causes extra stress on Koi. So we highly recommend that the shipping date should not be changed too much…)

Postponed shipments:

  1. In the event that KKF postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL  honor  24 hour health guarantee/DOA situations
  2. In the event that the Customer postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL NOT honor 24 hour health guarantee/DOA situations
  3. If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).

 

Was this answer helpful ? Yes / No