Yes, we can!
We understand it is important that you combine your winnings to save on shipping costs
(See shipping calculator to estimate your box size).
Depending on if the koi is an unpaid auction or a paid order, the time frame and fees may vary. See below for details.
Please contact Customer Service within 3 days of winning/purchase at:
Phone: +1 (833) Koi Love (1-833-564-5683)
OR
EMAIL: info@kodamakoifarm.com
UNPAID AUCTION KOI
- must be paid within 3 days of winning
- can be held up to 2 weeks until payment & shipment is required – holding past is subject to returning to auction or holding fee $25
- kodama is not responsible for any koi updates that occur while awaiting payment
****Please note: If our customer can not be reached for unpaid koi and pending shipping date orders, it is to Kodama’s discretion to cancel the koi with a 20% restocking fee.
After Purchase
Koi must be shipped within 2 weeks to ensure koi health guarantee
If you would like to board your Koi (for example, during the winter):
- This is offered only on a case-by-case basis and pond availability
- If approved, the cost is $50/Koi per month (fees are nonrefundable)
- If a Koi becomes ill, we will treat it at no additional cost to you
- NO replacements or refunds will be offered if a boarding Koi loses its color or dies
Contact our office by email or phone to check for boarding availability.
Our holding policy will be updated 04/15/24
As an effort to stay within the guidelines of our farms health recommendations ensuring our promise to deliver beautiful and healthy Japanese koi. Holding koi in shipment for too long puts the koi at risk.
Kodama Koi Health Guarantee:
It is very rare that Koi arrives dead. We import tens of thousands of Koi from Japan every year. We hardly see DOA (dead on arrival).
However, when delivery gets delayed due to some issues of carriers like UPS, Cargo flights etc., the life of Koi gets in danger.
What Koi Health Guarantee Includes:
- Ensures koi arrive alive
- In the case of DOA, Kodama Koi Farm Will provide store credit of koi value up to $500 per shipment
Valid only if
- shipment date is within 30 days from date of purchase
- all safety guidelines were followed.
- payment was received 3 days after winning auction
Beyond 30 Days,
Boarding rules apply ($50 per month per koi, no pro-rate)
- Contact customer support if you are continuing to bid in order to fill your shipment box.
- If you need help finding koi, you may submit a koi request.
- Once a delivery date is confirmed, you have 7 days to change your delivery date and the koi health guarantee is void.
(If the shipping date is postponed beyond 7 days, it will force us to move Koi back to a pond for health reasons from a holding tank. It causes extra stress on Koi. So we highly recommend that the shipping date should not be changed too much…)
Postponed shipments:
- In the event that KKF postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL honor 24 hour health guarantee/DOA situations
- In the event that the Customer postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL NOT honor 24 hour health guarantee/DOA situations
- If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).
