How do I access my Customer Portal?

by | Jan 20, 2022

To access the Customer Portal, contact Customer Service on this page and we will send you an invitation to the Online Account Management Service. After contacting Customer Service, you will receive an e-mail with a link to set up your new personal password for your...

What is the Customer Portal?

by | Jan 20, 2022

  In an effort to provide our Kodama Koi Family with purchasing records, we have developed a section in your account to review your invoices! The client portal allows you to: Pay for invoices View remainder balances Review, accept or decline quotes Display any...
What is a Certificate of Breeding?

What is a Certificate of Breeding?

by | Aug 27, 2018

  A Certificate of Breeding (also known as a Breeder Certificate) is a document of proof showing that a koi came from a particular Breeder. It contains a photo of the koi, along with its variety, length, and age. When you order from Kodama Koi Farm, you can add a...

Why can’t I log in?

by | Mar 13, 2018

  Hmm… another great question!   Did you complete your registration?   After you enter all of your information and submit it, you should receive a confirmation e-mail to set your password. You need to find the link inside the e-mail and confirm it...

How do I register as a dealer?

by | Mar 13, 2018

Are you a Koi Supplier? Do you have a sizeable social media presence? If you’ve answered “Yes!”, simply fill out our Wholesale Koi Supplier Form and send in your dealership information, including your business license. Additionally, you can call...

What is the koi auction schedule?

by | Mar 13, 2018

  Our goal is to provide Higher Quality Japanese Koi for sale for more reasonable price throughout the year. You can always visit our website to enjoy our new and quality Koi auctions! NEW – We now have auctions closing daily, but most auctions will close...

Supply Return Policy

by | Jan 8, 2018

  You may return an item, in its original condition, for a refund or credit within 15 days of receiving. If you would like to return the item, please contact us for the authorization. Pre-paid freight and any insurance charges or other costs are non-refundable....

How do you ship koi supplies?

by | Jan 8, 2018

Our Kodama Supply Warehouse, located near Fort Lauderdale, FL, actually has a few shipping options available to you: UPS Ground: We ship your items by UPS ground the next business day. Faster delivery such as overnight, 2nd day, and express saver delivery is also...

Do you sell koi supplies?

by | Jan 8, 2018

Yes! Along with our live koi for sale, we have an excellent selection of supplies, as well as popular Japanese Koi products. Miyoshiike Co., Ltd., the largest distributor of Koi products and supplies, makes it their business to import only high quality Japanese Koi...

Why buy from an online koi auction?

by | Jan 8, 2018

There are various ways to buy Koi, but we believe our online Koi Auction is one of the best sources in your hunt for Japanese Koi fish for sale. Here are some reasons why: In Nishikigoi, who finds koi is more important than who breeds Koi. Every single koi from famous...

What is Koi Auction?

by | Jan 8, 2018

  This is an exciting activity where koi lovers from many places can come and compete to win beautiful, rare Japanese koi through bidding! Available to registered members only. We proudly present Niigata Koi on auction with no reserve – new listings are...

How accurate is the sex information provided of the Koi?

by | Jan 8, 2018

  Please understand, we cannot guarantee the sex of the Koi, even though we use our very best judgment with the expertise and experience we have. We try to check the signs and indication of sex, but some of our Koi fish for sale are very difficult to distinguish...