How Can I Change Information Using Customer Portal?

by | Jan 20, 2022

Customer portal allows you to change all of your own information in our database as needed. Keep in mind, it may not be integrated completely with every feature and website Kodama Koi offers for example: kodamakoishow.com, kodamakoifarm.com auction. Let us know what...

How Do I Access Customer Portal?

by | Jan 20, 2022

To access the customer portal, contact customer service on this page and we will send you an invitation to the online account management service. After contacting customer service you will receive a email with the link to set up your new personal password for the...

What is the Customer Portal?

by | Jan 20, 2022

The client portal allows our users to pay for their invoices and sales orders as well as view retainer balances, review and accept or decline quotes, and display any financial information pertaining to the organization. Our team has migrated to a new accounting...
What is a certificate of breeding?

What is a certificate of breeding?

by | Aug 27, 2018

A certificate of breeding is a document of proof showing that a koi came from a particular breeder and contains a photo of the koi along with its variety, length, and age. When you order a koi from Kodama Koi Farm, you can add on a laminated certificate of breeding...

Why can’t I log in?

by | Mar 13, 2018

Did you complete your registration? After you enter all the information and submit it, you are supposed to receive a confirmation e-mail to set your password. You need to find the link inside the e-mail and confirm it to complete your registration. If you still...

How do I register as a dealer?

by | Mar 13, 2018

Fill out this wholesale koi supplier form and send in your dealership information including business license. You can also call or email our office directly at +1 (833) Koi Love (1-833-564-5683). Sign up as a dealer / wholesaler here

What is the koi auction schedule?

by | Mar 13, 2018

Our goal is to provide higher quality Japanese Koi for sale for more reasonable price throughout the year. You can always visit us to enjoy our new and quality Koi auctions! NEW – We now have auctions closing daily, but most auctions will close on Sunday and...

Supply Return Policy

by | Jan 8, 2018

You may return an item, in its original condition, for a refund or credit within 15 days of receiving. If you would like to return the item, please contact us for the authorization. Pre-paid freight and any insurance charges or other costs are non-refundable. There...

How do you ship koi supplies?

by | Jan 8, 2018

We ship your items by UPS ground the next business day. Faster delivery such as overnight, 2nd day, express savor delivery is also available upon request. We can also add into your live koi sale shipment. There is no problem as long as it fits inside the box and it...

Do you sell koi supplies?

by | Jan 8, 2018

Yes, along with our live koi for sale, we have a good selection of Japanese popular Koi products as well as supplies. Miyoshiike Co., Ltd. is the largest distributor of Koi products and supplies. We import only high quality Japanese Koi products from them for you....

Why buy from an online koi auction?

by | Jan 8, 2018

There are various ways to buy Koi. But we believe our online Koi Auction is one of the best sources in your hunt for Japanese Koi fish for sale. Here are some reasons why: In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single...

What is Koi Auction?

by | Jan 8, 2018

NEW – We have daily koi auctions but most auctions will close on Sunday and Wednesday (unless otherwise noted). The Koi Auction of KodamaKoiFarm.com is the first and now the largest online auction of Japanese and high quality Koi for sale. We handpick top...

How accurate is the sex information provided of the Koi?

by | Jan 8, 2018

Please understand, we cannot guarantee the sex of the Koi even though we use our very best judgment with the expertise and experience we have. We try to check the signs and indication of sex, but some of our koi fish for sale are very difficult to distinguish between...