Air Cargo shipments are primarily made on Monday’s, Tuesday’s and Wednesday’s!
(other days are subject to approval)
How do I pick up koi at the airport?
Unlike FedEx, koi shipments are not delivered to your door. They travel via airline cargo, and you’ll pick them up directly at the airport of your choice. If this is your first time, don’t worry — it’s easier than you think. Just follow these steps: Receive Your Air Waybill, Track Your Package, Prepare Your Documents, Locate The Airline Cargo Facility, Check In at the Cargo Office, Verify the Labels on the Box, and Transport the Koi Home. If you want to learn more in depth on how to pick up your koi from the airport please click here
🚚 Shipping Fee for Air Cargo
- Shipping charge includes “Handling” Fee = $25 – $60 per box (max at 3 boxes)
- Shipping fee is based on shipment weight, you may request a quote upon scheduling
- Generally the rates based on boxes are as follows but are subject to weight + handling fee:
- Large $135 (Hawaiian, Delta & United)
- Medium $125 (Hawaiian, Delta & United)
- Medium/Large $183 (Southwest)
How do I know the flight schedule or pick up time ?
You will receive the flight information and airway bill number with your shipping invoice, please check the details with the shipping invoice email. If you have a requested flight schedule please inform us at least 1 week prior to delivery so may reserve. Pick up will be 2 hours after arrival time (Hawaiian, Delta, United) or 90 minutes after arrival time (Southwest Cargo). Use your airway bill number as your tracking on the day of departure for more accurate updates.
Please familiarize yourself with your stations location and operating information before pick up to avoid any issues. All station information is accessible online at links below.
Find information: Flight schedule and Station details
Hawaiian Airlines
Hawaiian Airlines availability is based on flights from HNL on WEDNESDAYS
You may visit Hawaiian Air Cargo for more details
Other Airlines
Schedule is based on flight availability. Please provide us your preferred airport in the check out.
You may search for existing flights from HNL to your airport at the links below:
Ready for pick up – Holding policy
Our holding policy requires customers to pick up their koi shipment within 2 hours after the plane has landed.
Cost reduction on delivery is significant only if there are multiple boxes. Smaller quantity orders are still suggested to be pick-up at your local FedEx Customer Center if travel time reduction is of concern.
What is Required For Air Cargo:
- Government Issued ID to match Consignee Label
- Airway Bill Number Provided by Kodama when making your reservation
- Research your airlines operating hours for pick up and location (most cargo counters are SEPARATE from commercial flights)
- Locate contact information of local Cargo facility incase of emergency such as delay or issues with pick up
- Pick up will be ready within 2 hours of plane arrival. KODAMA WILL NOT CONTACT YOU FOR PICK UP. Use your AWB# as a tracking to verify planes arrival time.
See #10: Can I pick up at the closest Fedex Center?
