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How Can I Change Information Using Customer Portal?

Customer portal allows you to change all of your own information in our database as needed. Keep in mind, it may not be integrated completely with every feature and website Kodama Koi offers for example: kodamakoishow.com, kodamakoifarm.com auction. Let us know what...

How Do I Access Customer Portal?

To access the customer portal, contact customer service on this page and we will send you an invitation to the online account management service. After contacting customer service you will receive a email with the link to set up your new personal password for the...

What is the Customer Portal?

The client portal allows our users to pay for their invoices and sales orders as well as view retainer balances, review and accept or decline quotes, and display any financial information pertaining to the organization. Our team has migrated to a new accounting...

How to Pay for Multiple Koi In One Transaction

  Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction. To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following: Via search koi –...

How long do I have to pay for won auction koi?

Our koi auction policy is that you make full payment on all won koi, within 6 business days, to confirm and start processing your order. You are expected to make payment within 3 days of the auction end, regardless of waiting to buy or bid on other koi on the website....

Do I pay tax?

J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, and Florida residents according to the following table. This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies. Tax rate is subject to change...