What is the Customer Portal?

by | Jan 20, 2022

  In an effort to provide our Kodama Koi Family with purchasing records, we have developed a section in your account to review your invoices! The client portal allows you to: Pay for invoices View remainder balances Review, accept or decline quotes Display any...

How to Pay for Multiple Koi In One Transaction

by | Jul 13, 2020

  Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction! To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following: Via search koi –...

What do I do after I win an auction?

by | Mar 13, 2018

You can expect a winner notification e-mail from us, containing a link to confirm your win that will take you to the shopping cart page. Or, you may click to view cart to process your payment(s) and arrange shipping. You can also save your credit card information in...

Do I pay tax?

by | Jan 8, 2018

  J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, and Florida residents according to the following table. This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies. Tax rate is subject to...

What are the payment methods?

by | Jan 8, 2018

All invoices will allow you to pay via Paypal and Stripe online. We accept all major credit cards – (Visa / MasterCard / Discover / Other major credit cards). Additionally, we do accept cashiers checks and money orders. Please make checks payable to:  ...