What should I know about shipping fees and delivery options?

 
 

1. THREE SHIPPING OPTIONS

 

• FEDEX

Optional (save $20 per box): Pick up at FedEx Center instead of waiting for local driver, recommended option to minimize transit time.

• Air Cargo – US Mainland (see #6: Shipping by Aircargo)

Preferred for larger koi & larger quantity

Fastest & Cheapest

Provide your preferred airport, we will select best airlines flight (Primarily THURSDAY pick up days)

• FedEx VS. Air Cargo

Recommendation: If you live in most West Coast next-day delivery areas → FedEx and Air Cargo are both recommended. If you live outside next-day zones → Air Cargo is highly recommended for speed, cost, and koi safety.
 
 

2. Shipping Fees (Estimated Box Size)

 

IMPORTANT: Koi are prepared 7-10 days before delivery.

If you postpone the koi further than 7 days from the original date the koi health guarantee will be waived (holding fee apply).
Read more about Koi Health Guarantee

 

• Shipping Fees sent Separately from Koi Order

You will receive confirmation of delivery when your order is processed. When the koi is prepared the shipping invoice will be sent separately along with any updates that the farm provides when re-inspecting your koi.

Please see the instructions in steps 6 and 7 for more information about processing your order and receiving your koi. SHIPPING IS NON-REFUNDABLE and subject to CREDIT ONLY, based on cancelled orders or carrier Claim

Use our Shipping Calculator to estimate your shipping costs. (Pick up at a customer center or airport for cheaper rate.) This shipping calculator is provided for reference only. This calculator is generally accurate for cargo shipments and West Coast destinations throughout the year. For the safety of your Koi, the actual number of fish per box may vary depending on the season and weather conditions.

Final shipping decisions will be made at KODAMA discretion to ensure safe arrival.

 

• Midwest and East Coast fees may vary:

During the Spring & Summer months, we must reduce the number of Koi per box for shipments to the Midwest and East Coast to prevent heat-related stress.

Note: Although we add insulation and ice packs, extended precautions must be made to ensure a safety arrival. Increasing water & oxygen volume + adding less koi, will result in a higher shipping cost than the calculators estimate.

Kodama Koi Farm has been shipping koi for many years and has learned what works best for the safe delivery of your koi. The shipping formula is not absolute.

 
 

3. OTHER Consideration:

 

• NO SATURDAY HOME DELIVERIES

Due to risk of delay with FedEx carriers we only recommend air cargo for Saturday delivery

There is an additional fee of $25.00 per box for Saturday deliveries.

NO SUNDAY DELIVERIES (we are closed on SATURDAYS)

 

• KOI INSURANCE (RECOMMENDED)

We now offer insurance on all shipments for an additional fee. At just 6% per $100 of your koi’s value

We highly recommend insurance for orders $500+ to cover the additional costs* in case of a delay. (* = koi value only) 

For example, if you buy a koi at $500, you can insure that koi for just $30!

Read more about Koi Insurance.

 

• When packing koi, Kodama Koi Farm takes into consideration:

The condition of the koi

Water temperature

Delivery time/ state

 

Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box. Our koi health guarantee is based on our farm’s packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the koi health guarantee to be sent to Kodama Koi Farm via E-mail.

 

If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.