CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see the instructions in steps 6 and 7 for more information about processing your order and receiving your koi.
SHIPPING IS NON-REFUNDABLE and subject to CREDIT ONLY, based on cancelled orders or UPS Claim
IMPORTANT: All koi shipments need 7–10 days notice prior to shipping in order to stop their feeding and prepare your koi for a safe journey. If you postpone the koi further than 7 days from the original date the koi health guarantee will be waived.
Read more about Koi Health Guarantee
Box Sizes & Home Delivery Shipping Fees
Pick up at a customer center or airport for cheaper rate.
| Box Size | Weight | Capacity | Fee |
|---|---|---|---|
| Mini Box | 15 lb | Up to 5 tosai (koi under 1 year old and about 6 in. long) | $99 |
| Medium Box | 50 lb | Up to three (3) koi 16 in. or less | $190 |
| Large Box | 55 lb | Up to four (4) koi 16 in. or less | $210 |
| Large Box | 70 lb | 1 Koi (25.59", 65cm or less) | $260 |
| Extra Large Box | 70 lb | At the farm manager's discretion | $330 |
*Cargo shipment is more economical when available. Please check the detail at https://www.kodamakoifarm.com/faqwd/shipping-air-cargo/
Use our Shipping Calculator to estimate your shipping costs
See what more can be added to your shipment with Kodama Koi Shipping Calculator – https://www.kodamakoifarm.com/shipping-calculator/
EFFECTIVE APRIL 2025: This shipping calculator is provided for reference only.
For the safety of your Koi, the actual number of fish per box may vary depending on the season and weather conditions. Final shipping decisions will be made at KODAMA discretion to ensure safe arrival.
This calculator is generally accurate for cargo shipments and West Coast destinations throughout the year.
Midwest and East Coast fees may vary:
During the Spring & Summer months, we must reduce the number of Koi per box for shipments to the Midwest and East Coast to prevent heat-related stress.
Note: Although we add insulation and ice packs, extended precautions must be made to ensure a safety arrival. Increasing water volume and adding less koi, will result in a higher shipping cost than the calculators estimate.
Kodama Koi Farm has been shipping koi for many years and has learned what works best for the safe delivery of your koi. The shipping formula is not absolute.
When packing koi, Kodama Koi Farm takes into consideration:
- The condition of the koi
- Water temperature
- Delivery time
Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box. Our koi health guarantee is based on our farm’s packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the koi health guarantee to be sent to Kodama Koi Farm via E-mail.
If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.
THREE SHIPPING OPTIONS
FedEx – PRIMARY
UPS – Upon Request
FedEx Interisland – Hawaii Only (see #5: Do you ship interisland?)
Air Cargo – US Mainland (see #6: Shipping by Aircargo)
HOME DELIVERY via FEDEX (PRIMARY) or UPS (SECONDARY)
FedEx & UPS ships directly to your door! Koi are shipped from Hawaii via OVERNIGHT PRIORITY
- Note: West Coast is Next Day delivery via FedEx. Beyond West & ALL UPS is subject to 2 days delivery from PACKING DATE due to flight schedules leaving the STATE OF HAWAII
- For more details consult with customer support
Depending on your local driver, delivery usually arrives by 12:00 – 3:00 pm. Please check the estimate arrival time using the tracking provided when koi are shipped.
For earlier delivery and to avoid local drivers route, you may pick up at a center.
NO SATURDAY HOME DELIVERIES
Due to risk of delay with FedEx & UPS carriers we only recommend air cargo for Saturday delivery
There is an additional fee of $25.00 per box for Saturday deliveries.
NO SUNDAY DELIVERIES (we are closed on SATURDAYS)
KOI INSURANCE (RECOMMENDED)
We now offer insurance on all shipments for an additional fee. At just 6% per $100 of your koi’s value
We highly recommend insurance for orders $500+ to cover the additional costs* in case of a delay. (* = koi value only)
For example, if you buy a koi at $500, you can insure that koi for just $30!
Read more about Koi Insurance.
