CUSTOMER SERVICE will contact you to confirm delivery date once the order is processed. If there are any updates to your koi you will be contacted before the shipping date. The shipping fee will be sent separately after your koi has been prepared. See the instructions steps 6 and 7 for more information about processing your order and receiving your koi!
Kodama Koi Shipping Calculator – https://www.kodamakoifarm.com/shipping-calculator/
SHIPPING IS NON-REFUNDABLE! Subject to Credit Only Based on Cancelled Orders or UPS Claim
Email: info@kodamakoifarm.com
Phone: +1 (833) Koi Love (1-833-564-5683)
IMPORTANT: All koi shipments need 5–10 days notice prior to shipping in order to stop the feeding and prepare your koi for a safe journey.
Kodama Koi Farm has been shipping koi for many years and have learned what works best for a safe delivery of your koi. The shipping formula is not absolute. However, when packing koi, Kodama Koi Farm takes into consideration the condition of the koi, water temperature, delivery time, and so on. Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box.
Our 24 hour koi health guarantee is based on our farm’s packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.
If you have any questions about shipping, contact us at +1 (833) Koi Love (1-833-564-5683); When you cannot reach us by phone, please contact us via EMAIL at: info@kodamakoifarm.com.
THREE SHIPPING OPTIONS
- UPS – US Mainland
- FedEx Interisland – Hawaii Only
- Air Cargo – US Mainland
Box sizes and UPS USA shipping fees
| Box Size | Weight | Capacity | Fee |
|---|---|---|---|
| Mini Box | 15 lb | Up to 5 tosai (koi under 1 year old and about 6 in. long) | $99 |
| Medium Box | 49 lb | Up to three (3) koi 16 in. or less | $160 |
| Large Box | 55 lb | Up to four (4) koi 16 in. or less | $204 |
| Extra Large Box | 65 lb | At the farm manager's discretion | $339 |
Use Shipping Calculator to also estimate your shipping costs and see what more can be added to your box.
Note: Additional $25.00 per box for Saturday delivery. Any koi that is over 18.6 inches is shipped by itself in one large box.
UPS DELIVERY
UPS ships directly to your door. Your shipment is delivered from Hawaii via UPS Next Day Air. In most cities and locations, UPS delivery usually arrives by 12:30 pm; but can vary based on location. Delivery time for some rural areas may be different. Please check the estimate arrival time with UPS (1-800-PickUPS).
You will also receive your tracking number via email from UPS directly on the day your koi ships.
UPS INSURANCE (RECOMMENDED)
We now offer insurance on UPS shipments. UPS will give a full refund for the price of the koi and shipping cost if the shipment is delayed due to mechanical failure, sorting error, and so on. However, delays due to adverse weather conditions are not covered. If you do not purchase insurance, neither Kodama Koi Farm nor UPS will be held liable for delays in shipment or damages to koi.
UPS INSURANCE FEE
The cost for UPS insurance is 4% per $100 of the koi’s value. As a point of reference, if you bought a koi for $500, you can insure it for only $20.00.
SATURDAY UPS DELIVERY
There is an additional fee of $20.00 per box for Saturday deliveries. The Saturday delivery option is not available in all areas.
NOTE:
There is some risk when opting for Saturday UPS delivery. Shipping delays are rare, however it does happen from time to time. A shipping delay may result in your koi not arriving until Monday. Because of this possibility, we highly recommend that you purchase UPS insurance for these deliveries. See UPS Shipping Fees above. The insurance will cover the cost of the shipping as well as your cost for the koi if the delay is a result of a UPS sorting error or mechanical failure. Delays due to unfavorable weather and other acts of nature are not covered.
