CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see the instructions in steps 6 and 7 for more information about processing your order and receiving your koi.
SHIPPING IS NON-REFUNDABLE and subject to CREDIT ONLY, based on cancelled orders or UPS Claim
IMPORTANT: All koi shipments need 5–10 days notice prior to shipping in order to stop their feeding and prepare your koi for a safe journey. If you postpone the koi further than 7 days from the original date the koi health guarantee will be waived. Read more about Koi Health Guarantee
Kodama Koi Shipping Calculator – https://www.kodamakoifarm.com/shipping-calculator/
Kodama Koi Farm has been shipping koi for many years and has learned what works best for the safe delivery of your koi. The shipping formula is not absolute.
However, when packing koi, Kodama Koi Farm takes into consideration:
- The condition of the koi
- Water temperature
- Delivery time
Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box. Our 24 hour koi health guarantee is based on our farm’s packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.
If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.
THREE SHIPPING OPTIONS
- UPS – US Mainland
- FedEx Interisland – Hawaii Only (see #5: Do you ship interisland?)
- Hawaiian Air Cargo – US Mainland (see #6: Shipping by Aircargo)
Box sizes and UPS USA shipping fees
| Box Size | Weight | Capacity | Fee |
|---|---|---|---|
| Mini Box | 15 lb | Up to 5 tosai (koi under 1 year old and about 6 in. long) | $99 |
| Medium Box | 49 lb | Up to three (3) koi 16 in. or less | $160 |
| Large Box | 55 lb | Up to four (4) koi 16 in. or less | $204 |
| Extra Large Box | 65 lb | At the farm manager's discretion | $339 |
Use our Shipping Calculator to estimate your shipping costs and see what more can be added to your shipment.
Note: Additional $25.00 per box for Saturday delivery. Any koi that is over 18.6 inches is shipped by itself in one large box.
UPS DELIVERY
UPS ships directly to your door! Your shipment is delivered from Hawaii via UPS Next Day Air. In most cities and locations, UPS delivery usually arrives by 12:30 pm, but can vary based on location. Delivery time for some rural areas may be different. Please check the estimate arrival time with UPS by calling 1-800-PickUPS.
You will also receive your tracking number via email from UPS directly on the day your koi ships.
UPS INSURANCE (RECOMMENDED)
We now offer insurance on UPS shipments for an additional fee. At just 6% per $100 of your koi’s value
We highly recommend insurance for orders $500+ to cover the additional costs* in case of a delay. (* = koi value only)
For example, if you buy a koi at $500, you can insure that koi for just $30!
If no insurance is purchased, neither Kodama Koi Farm nor UPS will be held liable for delays in shipment or damages to koi.
Credit is approved case by case with managers discretion. Note: UPS fee is non-refundable
Contact us by email or phone asap if there is anything wrong with your koi.
To file a claim we will need:
1) Photos of the shipment box
2) Video & Photos of the top and both sides of the koi.
SATURDAY UPS DELIVERY
There is an additional fee of $25.00 per box for Saturday deliveries.
Please note: The Saturday delivery option is not available in all areas. There is some risk when opting for Saturday UPS delivery. Shipping delays are rare, however it does happen from time to time. A shipping delay may result in your koi not arriving until Monday. Because of this possibility, we highly recommend that you purchase UPS insurance for these deliveries. See UPS Shipping Fees above. The insurance will cover the cost of the shipping as well as your cost for the koi if the delay is a result of a UPS sorting error or mechanical failure. Delays due to unfavorable weather and other acts of nature are not covered.
If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com
