CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see the instructions in steps 6 and 7 for more information about processing your order and receiving your koi.
SHIPPING IS NON-REFUNDABLE and subject to CREDIT ONLY, based on cancelled orders or UPS Claim
IMPORTANT: All koi shipments need 5–10 days notice prior to shipping in order to stop their feeding and prepare your koi for a safe journey.
Kodama Koi Shipping Calculator – https://www.kodamakoifarm.com/shipping-calculator/
Kodama Koi Farm has been shipping koi for many years and has learned what works best for the safe delivery of your koi. The shipping formula is not absolute.
However, when packing koi, Kodama Koi Farm takes into consideration:
- The condition of the koi
- Water temperature
- Delivery time
Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box. Our 24 hour koi health guarantee is based on our farm’s packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.
THREE SHIPPING OPTIONS
Box sizes and UPS USA shipping fees
|Up to 5 tosai (koi under 1 year old and about 6 in. long)
|Up to three (3) koi 16 in. or less
|Up to four (4) koi 16 in. or less
|Extra Large Box
|At the farm manager's discretion
Use our Shipping Calculator to estimate your shipping costs and see what more can be added to your shipment.
Note: Additional $25.00 per box for Saturday delivery. Any koi that is over 18.6 inches is shipped by itself in one large box.
UPS ships directly to your door! Your shipment is delivered from Hawaii via UPS Next Day Air. In most cities and locations, UPS delivery usually arrives by 12:30 pm, but can vary based on location. Delivery time for some rural areas may be different. Please check the estimate arrival time with UPS by calling 1-800-PickUPS.
You will also receive your tracking number via email from UPS directly on the day your koi ships.
UPS INSURANCE (RECOMMENDED)
We now offer insurance on UPS shipments for an additional fee. At just 4% per $100 of your koi’s value, UPS will give a full refund for the price of the koi and shipping cost if your shipment is delayed due to mechanical failure, sorting error, and so on.
For example, if you buy a koi at $500, you can insure that koi for just $20!
However, delays due to adverse weather conditions are not covered. If you do not purchase insurance, neither Kodama Koi Farm nor UPS will be held liable for delays in shipment or damages to koi.
SATURDAY UPS DELIVERY
There is an additional fee of $25.00 per box for Saturday deliveries.
Please note: The Saturday delivery option is not available in all areas. There is some risk when opting for Saturday UPS delivery. Shipping delays are rare, however it does happen from time to time. A shipping delay may result in your koi not arriving until Monday. Because of this possibility, we highly recommend that you purchase UPS insurance for these deliveries. See UPS Shipping Fees above. The insurance will cover the cost of the shipping as well as your cost for the koi if the delay is a result of a UPS sorting error or mechanical failure. Delays due to unfavorable weather and other acts of nature are not covered.