Or to ship a koi purchased online that is located in FL, please:
pick either a Thursday or Friday to receive the koi
notify us at least 5 days in advance of your preferred receiving date
Shipping options—UPS and Southwest Air Cargo
UPS is our recommended shipper for your koi; and you will receive a tracking number on the day of shipment. Normal UPS shipping rates apply.
Or if you prefer to ship via Southwest Air Cargo, we can arrange that to ship from Fort Lauderdale-Hollywood International Airport (FLL). Note: there is an extra handling fee minimum of $75 to drive koi to the airport.
Additional Southwest details:
Flight booking will be RUSH Priority Freight or Next Flight Guaranteed (NFG) and collect only
A direct flight will be chosen, if available, because it reduces the risk of delayed, missing, or damaged packages
Flight will be scheduled for after 12 pm (EST). We will drop off koi boxes 2 hours prior to the flight, and we stop drop offs at 5 pm (EST). Example, if a flight leaves at 10 pm, we will still drop off the koi at 5 pm.
Caveats on koi availability
Since these koi are at the physical store in FL, the store manager there makes the final decision on the koi's availability and health status; and there may be rare cases where a koi is unhealthy or its availability status is out-of-date.
In such cases, Kodama Koi Farm's Hawaii office will notify you and either:
postpone the shipment if a koi is sick to give it time to recover
or give you a full refund or store credit
If you have questions about your koi order, email Kodama Koi Farm's Hawaii office at email@example.com or call 808-354-7031.