by Customer Support | Oct 20, 2023
Koi are packed and prepared at our farm for UPS by 7:30 AM HST Please note: Any changes (such as address change, hold for pick up or delaying) requested for your shipment after 7:30 AM HST can only be made by UPS’s approval. An automated message will be...
by Kodama Koi Farm | Jan 8, 2018
Our Kodama Supply Warehouse, located near Fort Lauderdale, FL, actually has a few shipping options available to you: UPS Ground: We ship your items by UPS ground the next business day. Faster delivery such as overnight, 2nd day, and express saver delivery is also...
by Kodama Koi Farm | Jan 8, 2018
Air Cargo shipments are made on Thursdays only. *Hawaiian Airlines is our primary provider. All Hawaiian Air Cargo shipments will be sent pre-paid on Kodama Koi Farm’s account. We will invoice you for shipping once we receive the charges. Shipping charge...
by Kodama Koi Farm | Jan 8, 2018
E Komo Mai! Yes, we can ship koi to the Neighbor Islands! FedEx Interisland shipments are made on Thursdays only. Same-Day delivery to your door. $45 for each Medium box $55 for each Large box Upon request, you may pick up your koi at your nearest Fedex...
by Kodama Koi Farm | Jan 8, 2018
It legitimately depends, as each country requires various documents and requirements, one being a health certificate. Please find out from your appropriate Government Agency what documents are necessary for you to obtain in order to import Koi into your...
by Kodama Koi Farm | Jan 8, 2018
At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi...
by Kodama Koi Farm | Jan 8, 2018
Update 7/16/2019: Currently, we no longer offer shipping to Canada due to the Canadian government’s restrictions, which began on April 15, 2019 in response to KHV (koi herpes virus). That said, we may offer shipping to Canada again in the future – we...
by Kodama Koi Farm | Jan 8, 2018
All koi purchases are final, and shipping charges for koi are nonrefundable. Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any...
by Kodama Koi Farm | Jan 8, 2018
Yes, we can! We understand it is important that you combine your winnings to save on shipping costs (See shipping calculator to estimate your box size). Depending on if the koi is an unpaid auction or a paid order, the time frame and fees may vary. See below for...
by Kodama Koi Farm | Jan 8, 2018
Absolutely! This will reduce the travel time and may be beneficial to your koi. Make sure it is a UPS Customer Center (not a store) Search for your local customer center on UPS.COM Provide the UPS address location when placing your order. Or send us an email...
by Kodama Koi Farm | Jan 8, 2018
Preferrably, yes! It is important to open the box and release the koi as soon as possible! The koi surely will be stressed and exhausted from their long journey to their new home.
by Kodama Koi Farm | Jan 8, 2018
If the food/supply is able to fit in the same box as your koi, yes, we may ship it together. The Supply Warehouse and Farm are located in 2 different states. Primarily, Mr. Kodama Koi Food is the only supply available from the Farm. Other products that may be...
by Kodama Koi Farm | Jan 8, 2018
Yes, it is totally possible! All pickups MUST be arranged in advance. Our Address is as follows: Kodama Koi Farm c/o Mililani Agricultural Park 94-840 Lanikuhana Ave. Mililani HI 96789 Please contact us If you have any questions at: Phone: +1 (833) Koi...
by Kodama Koi Farm | Jan 8, 2018
If anything should happen to your Koi within the holding period (i.e.: illness and/or death) NO replacements will be provided. Instead, store credit will be issued towards your next purchase. Store credit must be used within 6 months from the date of issue, although...
by Kodama Koi Farm | Dec 29, 2017
CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see...