What is Koi insurance?

by | May 31, 2024

We now offer KOI insurance on shipments for an additional fee.  At just 6% per $100 of your koi’s value For example, if you buy a koi at $500, you can insure that koi for just $30! What does insurance cover? Although we guarantee a live arrival...

How do I track my koi shipment?

by | Oct 20, 2023

  Koi are packed and prepared at our farm for UPS by 7:30 AM HST Please note: Any changes (such as address change, hold for pick up or delaying) requested for your shipment after 7:30 AM HST can only be made by UPS’s approval. An automated message will be...

How do you ship koi supplies?

by | Jan 8, 2018

Our Kodama Supply Warehouse, located near Fort Lauderdale, FL, actually has a few shipping options available to you: UPS Ground: We ship your items by UPS ground the next business day. Faster delivery such as overnight, 2nd day, and express saver delivery is also...

Shipping by Air Cargo

by | Jan 8, 2018

  Air Cargo shipments are made on Thursdays only.   *Hawaiian Airlines is our primary provider. All Hawaiian Air Cargo shipments will be sent pre-paid on Kodama Koi Farm’s account. We will invoice you for shipping once we receive the charges. Shipping charge...

Do you ship interisland?

by | Jan 8, 2018

E Komo Mai! Yes, we can ship koi to the Neighbor Islands! FedEx Interisland shipments are made on Thursdays only. Same-Day delivery to your door. $45 for each Medium box $55 for each Large box Upon request, you may pick up your koi at your nearest Fedex...

Do you ship Koi to any other countries?

by | Jan 8, 2018

  It legitimately depends, as each country requires various documents and requirements, one being a health certificate. Please find out from your appropriate Government Agency what documents are necessary for you to obtain in order to import Koi into your...
Do you ship Koi to Mexico?

Do you ship Koi to Mexico?

by | Jan 8, 2018

  At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi...

Do you ship Koi to Canada?

by | Jan 8, 2018

Update 7/16/2019: Currently, we no longer offer shipping to Canada due to the Canadian government’s restrictions, which began on April 15, 2019 in response to KHV (koi herpes virus). That said, we may offer shipping to Canada again in the future – we...

What is your koi health guarantee?

by | Jan 8, 2018

All koi purchases are final, and shipping charges for koi are nonrefundable.   Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any...

What is the holding policy?

by | Jan 8, 2018

Please let us know after winning the auction if you will be adding more koi before paying. We understand it is important that you combine your winnings to save on shipping costs, therefore we can hold the koi up to 30 days before making delivery. (See shipping...
Can I pick up the Koi at the closest UPS station?

Can I pick up the Koi at the closest UPS station?

by | Jan 8, 2018

  Absolutely! This will reduce the travel time and may be beneficial to your koi. Make sure it is a UPS Customer Center (not a store) Search for your local customer center on UPS.COM Provide the UPS address location when placing your order. Or send us an email...

Can you ship supplies with Koi?

by | Jan 8, 2018

  If the food/supply is able to fit in the same box as your koi, yes, we may ship it together. The Supply Warehouse and Farm are located in 2 different states. Primarily, Mr. Kodama Koi Food is the only supply available from the Farm. Other products that may be...

What is your return policy?

by | Jan 8, 2018

If anything should happen to your Koi within the holding period (i.e.: illness and/or death) NO replacements will be provided. Instead, store credit will be issued towards your next purchase. Store credit must be used within 6 months from the date of issue, although...

Can you tell me about shipping and delivering koi?

by | Dec 29, 2017

CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see...