How do I track my koi shipment?
Koi are packed and prepared at our farm for UPS by 7:30 AM HST Please note: Any changes (such as address change, hold for pick up or delaying) requested for your shipment after 7:30 AM HST can only be made by UPS’s approval. An automated message will be...How do you ship koi supplies?
Our Kodama Supply Warehouse, located near Fort Lauderdale, FL, actually has a few shipping options available to you: UPS Ground: We ship your items by UPS ground the next business day. Faster delivery such as overnight, 2nd day, and express saver delivery is also...Shipping by Air Cargo
effective 01/17/25: Air Cargo shipments are primarily made on WEDNESDAYS only! (Thursday & Friday subject to approval) If other days are selected, customer support with request that you ship on a WEDNESDAY flight instead. Due to our scheduled...Do you ship interisland?
E Komo Mai! Yes, we can ship koi to the Neighbor Islands via FedEx Same day delivery! FedEx Inter-island shipments are made on WEDNESDAYS only effective JAN 30 2025. Shipments are dropped of to HNL and take off by 12PM. Plane will arrive to your local airport and be...Do you ship Koi to any other countries?
It legitimately depends, as each country requires various documents and requirements, one being a health certificate. Please find out from your appropriate Government Agency what documents are necessary for you to obtain in order to import Koi into your...Do you ship Koi to Mexico?
At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi...Do you ship Koi to Canada?
Update 7/16/2019: Currently, we no longer offer shipping to Canada due to the Canadian government’s restrictions, which began on April 15, 2019 in response to KHV (koi herpes virus). That said, we may offer shipping to Canada again in the future – we...What is your koi health guarantee?
All koi purchases are final, and shipping charges for koi are nonrefundable. Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any...What is the holding policy?
Please let us know after winning the auction if you will be adding more koi before paying. We understand it is important that you combine your winnings to save on shipping costs, therefore we can hold the koi up to 30 days before making delivery. (See shipping...Can I pick up the Koi at a facility?
Depending on the location and carrier! UPS has reduced their operations resulting in closures to many centers across the U.S. although not posted online, the facilities are permanently closed and will reject holds. Therefore the option of UPS Customer Center...Do I have to be there when Koi is delivered?
Preferrably, yes! It is important to open the box and release the koi as soon as possible! The koi surely will be stressed and exhausted from their long journey to their new home.Can you ship supplies with Koi?
If the food/supply is able to fit in the same box as your koi, yes, we may ship it together. The Supply Warehouse and Farm are located in 2 different states. Primarily, Mr. Kodama Koi Food is the only supply available from the Farm. Other products that may be...I live in Hawaii. Can I pick up my Koi at your farm instead of them being shipped?
Yes, it is totally possible! All pickups MUST be arranged in advance. Our Address is as follows: Kodama Koi Farm c/o Mililani Agricultural Park 94-840 Lanikuhana Ave. Mililani HI 96789 Please contact us If you have any questions at: Phone: +1 (833) Koi...Return and Cancellation Policy
For all Kodama koi, All sales are final. If a cancellation is made due to customer circumstances, a 20 percent restocking fee will be applied. This policy applies to all koi, including those purchased during events or sales. If anything should happen to your Koi...Can you tell me about shipping and delivering koi?
CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see...
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Kodama Koi Farm
Kodama Koi Farm is the premier destination for quality Japanese Koi. We are the largest importer of Koi in North America. We specialize in raising champion koi fish!
P.O. Box 893086, Mililani HI 96789
TEL: +1 (833) Koi Love (1-833-564-5683)
FAX 888-692-3990
Email: info@kodamakoifarm.com
Help: info@kodamakoifarm.com
Hours of Operation
Monday – Friday
7:00 a.m. to 3:00 p.m. HST
Saturday and Sunday
Closed
