Shipping by Air Cargo

Air Cargo shipments are made on Thursdays only. Box Fees $15.00 for one box regardless of box size $10.00 each for two or more boxes regardless of box size Shipments by Air Cargo are sent Freight Collect. You will need to pay the shipping cost charged by the airline...

Do you ship interisland?

Yes, we can ship koi to the neighbor islands. FedEx Interisland shipments are made on Thursdays only. Same-Day delivery to your door. $35.00 per box regardless of size. Upon request, you may pick up your koi at your nearest Fedex...

Do you ship Koi to any other countries?

It depends, as each country requires various documents, one being a health certificate. Please find out from your appropriate government agency what documents are necessary for you to complete in order to import Koi into your country.

Do you ship Koi to Mexico?

At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US. Please contact our office for more information.

Do you ship Koi to Canada?

YES WE SHIP TO CANADA Update 3/7/2019: In response to recent Canadian KHV cases (koi herpesvirus), new Canadian government restrictions will begin on April 15, 2019 and will require non-Canadian koi dealers to do more stringent koi testing. We want to urge our...

What is your koi health guarantee?

We guarantee the health of your koi during our 14 day holding period. We will guarantee the life of koi for 48 hours from the packing time, providing that koi is shipped out within the 14-day holding period. Shipping problems rarely occur, but they do happen. If you...

Can you hold my Koi while I bid on some more Koi?

Yes, we can. We understand it is important that you combine your winnings to save on the shipping cost. Therefore, we can hold your Koi for 14 days with a koi health guarantee. During this period, please bid and find companions for your shipment. If you would like us...

Can you ship supplies with Koi?

There is no problem as long as it fits inside the box and it does not affect your Koi during the transportation. We have a good selection of Koi products in the Supply section of our website. Please take a moment to visit our Supplies page. Also, please look at your...

What is your return policy?

If anything should happen to your Koi within the 14-day holding period i.e.: illness and/or death NO replacements will be given. We will issue a store credit towards your next purchase. Store credit must be used within 6 months from the date of issue. We do not accept...