Do you ship interisland?
Yes, we can ship koi to the neighbor islands. FedEx Interisland shipments are made on Thursdays only. Same-Day delivery to your door. $45 for each Medium box $55 for each Large box Upon request, you may pick up your koi at your nearest Fedex...Do you ship Koi to any other countries?
It depends, as each country requires various documents, one being a health certificate. Please find out from your appropriate government agency what documents are necessary for you to complete in order to import Koi into your country.Do you ship Koi to Mexico?
At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi to you....Do you ship Koi to Canada?
Update 7/16/2019: At the moment, we no longer offer shipping to Canada due to Canada government’s restrictions that began on April 15, 2019, in response to KHV (koi herpes virus). That said, we may offer shipping to Canada again in the future; and we appreciate...What is your koi health guarantee?
All koi purchases are final, and shipping charges for koi are nonrefundable. Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any changes in...Can you hold my Koi while I buy or bid on some more Koi?
Yes, we can. We understand it is important that you combine your winnings to save on the shipping cost. Therefore, we can hold your Koi with a koi health guarantee. Please contact a customer service representative at +1 (833) Koi Love (1-833-564-5683); or email them...Can I pick up the Koi at the closest UPS station?
Yes. It may be beneficial for you to pick up your Koi as soon as the UPS. Simply select the nearest station, and send us an email with the station’s address.Do I have to be there when Koi is delivered?
Yes, it is important to open the box and release the koi as soon as possible because they will be stressed and exhausted from their trip.Can you ship supplies with Koi?
There is no problem as long as it fits inside the box and it does not affect your Koi during the transportation. We have a good selection of Koi products in the Supply section of our website. Please take a moment to visit our Supplies page. Also, please look at your...I live in Hawaii. Can I pick up my Koi at your place instead of them being shipped?
Yes, it is possible. All pickups must be arranged in advance. Please contact us by email info@kodamakoifarm.com or call +1 (833) Koi Love (1-833-564-5683). Kodama Koi Farm c/o Mililani Agricultural Park 94-840 Lanikuhana Ave. Mililani HI...What is your return policy?
If anything should happen to your Koi within the holding period i.e.: illness and/or death NO replacements will be given. We will issue a store credit towards your next purchase. Store credit must be used within 6 months from the date of issue (extensions are given on...What are the details with koi shipping costs and delivery?
CUSTOMER SERVICE will contact you to confirm delivery date once the order is processed. If there are any updates to your koi you will be contacted before the shipping date. The shipping fee will be sent separately after your koi has been prepared. See the instructions...Kodama Koi Farm
Kodama Koi Farm is the premier destination for quality Japanese Koi. We are the largest importer of Koi in North America. We specialize in raising champion koi fish!
P.O. Box 893086, Mililani HI 96789
TEL: +1 (833) Koi Love (1-833-564-5683)
FAX 888-692-3990
Email: info@kodamakoifarm.com
Help: info@kodamakoifarm.com
Hours of Operation
Monday – Friday
7:00 a.m. to 3:00 p.m. HST
Saturday and Sunday
Closed
