Description
Scarlet Hi pattern and delicate scalation make an exquisite contrast.
Its streamlined body introduce the large-boned but nicely proportioned figure.
Its promising body will be able to fully display its design with its substantial growth.
It is a necessary condition for excellent Koi.
Its Hi plates are uniform in scarlet.
The trunk Hi is almost symmetric design.
This is the great appeal point of this Koi.
This Koi combines the desirable body, pattern and show quality.
The indigo-colored scalation is carved on the smooth and pale blue skin, creating such a beautiful appearance.
The straight scale lines starting from the shoulder and running along both sides of the dorsal fin are the Major highlight of this Koi.
Moreover, a necessary condition for a superb Shusui is that the white skin does not have any stains or blemishes to mar.
Its splendid Shusui skin is the fine asset of this Koi.
Those elements let this Shusui so elegant looking.
The vivid contrast of Hi and a scalation is shown enough by this Koi.
As it gains weight day by day, it will give you pleasure to see the Bold Impact in your pond!
Auction History
Auction has finished
Highest bidder was:
Matthew Johns
| Date |
Bid |
Nickname |
Auto |
| 2024-10-08 4:46 pm | $400.00 | Matthew Johns | |
| 2024-10-05 4:00 pm | Auction started |
Shipping FAQs
PLEASE CONTACT US WITH ANY QUESTIONS BEFORE ORDERING.
SHIPPING FAQ
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1. Can you tell me about shipping and delivering koi?
CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see the instructions in steps 6 and 7 for more information about processing your order and receiving your koi.
SHIPPING IS NON-REFUNDABLE and subject to CREDIT ONLY, based on cancelled orders or UPS Claim
IMPORTANT: All koi shipments need 7–10 days notice prior to shipping in order to stop their feeding and prepare your koi for a safe journey. If you postpone the koi further than 7 days from the original date the koi health guarantee will be waived.
Read more about Koi Health Guarantee
Box Sizes & Home Delivery Shipping Fees
Pick up at a customer center or airport for cheaper rate.
| Box Size |
Weight |
Capacity |
Fee |
| Mini Box |
15 lb |
Up to 5 tosai (koi under 1 year old and about 6 in. long) |
$99 |
| Medium Box |
50 lb |
Up to three (3) koi 16 in. or less |
$190 |
| Large Box |
55 lb |
Up to four (4) koi 16 in. or less |
$210 |
| Large Box |
70 lb |
1 Koi (25.59", 65cm or less) |
$260 |
| Extra Large Box |
70 lb |
At the farm manager's discretion |
$330 |
*Cargo shipment is more economical when available. Please check the detail at https://www.kodamakoifarm.com/faqwd/shipping-air-cargo/
Use our Shipping Calculator to estimate your shipping costs
See what more can be added to your shipment with Kodama Koi Shipping Calculator - https://www.kodamakoifarm.com/shipping-calculator/
EFFECTIVE APRIL 2025: This shipping calculator is provided for reference only.
For the safety of your Koi, the actual number of fish per box may vary depending on the season and weather conditions. Final shipping decisions will be made at KODAMA discretion to ensure safe arrival.
This calculator is generally accurate for cargo shipments and West Coast destinations throughout the year.
Midwest and East Coast fees may vary:
During the Spring & Summer months, we must reduce the number of Koi per box for shipments to the Midwest and East Coast to prevent heat-related stress.
Note: Although we add insulation and ice packs, extended precautions must be made to ensure a safety arrival. Increasing water & oxygen volume + adding less koi, will result in a higher shipping cost than the calculators estimate.
Kodama Koi Farm has been shipping koi for many years and has learned what works best for the safe delivery of your koi. The shipping formula is not absolute.
When packing koi, Kodama Koi Farm takes into consideration:
- The condition of the koi
- Water temperature
- Delivery time
Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box. Our koi health guarantee is based on our farm's packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the koi health guarantee to be sent to Kodama Koi Farm via E-mail.
If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.
THREE SHIPPING OPTIONS
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FedEx - PRIMARY
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UPS – Upon Request
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HOME DELIVERY via FEDEX (PRIMARY) or UPS (SECONDARY)
FedEx & UPS ships directly to your door! Koi are shipped from Hawaii via OVERNIGHT PRIORITY
- Note: West Coast is Next Day delivery via FedEx. Beyond West & ALL UPS is subject to 2 days delivery from PACKING DATE due to flight schedules leaving the STATE OF HAWAII
- For more details consult with customer support
Depending on your local driver, delivery usually arrives by 12:00 - 3:00 pm. Please check the estimate arrival time using the tracking provided when koi are shipped.
For earlier delivery and to avoid local drivers route, you may pick up at a center.
NO SATURDAY HOME DELIVERIES
Due to risk of delay with FedEx & UPS carriers we only recommend air cargo for Saturday delivery
There is an additional fee of $25.00 per box for Saturday deliveries.
NO SUNDAY DELIVERIES (we are closed on SATURDAYS)
KOI INSURANCE (RECOMMENDED)
We now offer insurance on all shipments for an additional fee. At just 6% per $100 of your koi's value
We highly recommend insurance for orders $500+ to cover the additional costs* in case of a delay. (* = koi value only)
For example, if you buy a koi at $500, you can insure that koi for just $30!
Read more about Koi Insurance.
2. Return and Cancellation Policy
For all Kodama koi, All sales are final.
If a cancellation is made due to customer circumstances, a 20 percent restocking fee will be applied.
This policy applies to all koi, including those purchased during events or sales.
If anything should happen to your Koi within the holding period (i.e.: illness and/or death) NO replacements will be provided. Instead, store credit will be issued towards your next purchase.
Store credit must be used within 6 months from the date of issue, although extensions are given on a case-by-case basis.
As avoiding cross-contamination is a part of a healthy practice in maintaining a clean facility, as well as keeping our beautiful koi as healthy as possible, all koi sales are final. Returns are not accepted. Once a koi leaves our farm and has experienced other waters, they may not be allowed to return for any reason.
3. Do you ship Koi to Mexico?
At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi to you.
Facebook : https://www.facebook.com/highaquamexico
Whatsapp : +526643277251
If you have any further questions, Please contact our office for more information.
4. Do you ship Koi to any other countries?
It legitimately depends, as each country requires various documents and requirements, one being a health certificate.
Please find out from your appropriate Government Agency what documents are necessary for you to obtain in order to import Koi into your country.
5. Do you ship interisland?
E Komo Mai!
Yes, we can ship koi to the Neighbor Islands via FedEx Same day delivery!
FedEx Inter-island shipments are made on WEDNESDAYS only effective JAN 30 2025.
Shipments are dropped of to HNL and take off by 12PM. Plane will arrive to your local airport and be distributed by the end of the work day.
The tracking provided will allow an accurate update of delivery estimate time once checked in to local airport.
Same-Day delivery to your door.
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$45 for each Medium box
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$55 for each Large box
Upon request, you may pick up your koi at your nearest Fedex station for faster delivery.
effective 01/17/25: Air Cargo shipments are primarily made on WEDNESDAYS only! (other days are subject to approval)
If other days are selected, customer support with request that you ship on a WEDNESDAY flight instead.
Due to our scheduled operations, we have reserved airport drop offs for WEDNESDAYS ONLY. Other days will need to be approved by the farm manager to accommodate to the airport drop off.
We offer flights with Hawaiian Airlines, Delta Airlines, United Airlines, American Airlines & Southwest Airlines.
We do not do CASH ON DELIVERY, all shipping fee must be paid before shipment.
Shipping charge includes "Handling" Fee = $25 per box (max at 3 boxes)
Hawaiian Airlines
Hawaiian Airlines availability is based on flights from HNL on WEDNESDAYS
You may visit Hawaiian Air Cargo for more details
Other Airlines
Schedule is based on flight availability. Please provide us your preferred airport in the check out.
You may search for existing flights from HNL to your airport at the links below:
Holding Policy
Our holding policy requires customers to pick up their koi shipment within 2 hours after the plane has landed.
Cost reduction on delivery is significant only if there are multiple boxes. Smaller quantity orders are still suggested to be pick-up at your local FedEx Customer Center if travel time reduction is of concern.
What is Required For Air Cargo:
- Government Issued ID to match Consignee Label
- Airway Bill Number Provided by Kodama when making your reservation
- Research your airlines operating hours for pick up and location (most cargo counters are SEPARATE from commercial flights)
- Locate contact information of local Cargo facility incase of emergency such as delay or issues with pick up
- Pick up will be ready within 2 hours of plane arrival. KODAMA WILL NOT CONTACT YOU FOR PICK UP. Use your AWB# as a tracking to verify planes arrival time.
See #10: Can I pick up at the closest UPS station?
7. I live in Hawaii. Can I pick up my Koi at your farm instead of them being shipped?
Yes, it is totally possible!
All pickups MUST be arranged in advance.
Our Address is as follows:
Kodama Koi Farm
c/o Mililani Agricultural Park
94-840 Lanikuhana Ave.
Mililani HI 96789
Please contact us If you have any questions at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.
8. Can you ship supplies with Koi?
If the food/supply is able to fit in the same box as your koi, yes, we may ship it together.
The Supply Warehouse and Farm are located in 2 different states.
Primarily, Mr. Kodama Koi Food is the only supply available from the Farm.
Other products that may be available on occasion include Niigata Water Bio and select medicines. Please inquire with Customer Support.
SUPPLY AND OTHER PRODUCTS ARE AVAILABLE AT KODAMAKOISUPPLY.COM
All other food and medicine products will be shipped from the Florida Warehouse via UPS Ground (you may upgrade by request).
We have a good selection of Koi products in the Supply section of our website. Please take a moment to visit our Supplies page.
Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.
9. Do I have to be there when Koi is delivered?
Preferrably, yes!
It is important to open the box and release the koi as soon as possible! The koi surely will be stressed and exhausted from their long journey to their new home.
10. Can I pick up the Koi at a facility?
Depending on the location and carrier!
UPS has reduced their operations resulting in closures to many centers across the U.S. although not posted online, the facilities are permanently closed and will reject holds.
Therefore the option of UPS Customer Center has been removed.
Since we have been using FedEx as our primary carrier, we offer pick up at qualified FedEx ship centers.
This will reduce the travel time and may be beneficial to your koi. You may also qualify for a discount on shipping fee for picking up.
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Make sure it is a FedEx ship center and not a store.
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Search for your local FedEx ship center
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Provide the address location when placing your order.
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Or send us an email with the address information (EMAIL: info@kodamakoifarm.com.)
11. What is the holding policy?
Please let us know after winning the auction if you will be adding more koi before paying.
We understand it is important that you combine your winnings to save on shipping costs, therefore we can hold the koi up to 30 days before making delivery.
(See shipping calculator to estimate your box size).
Have you paid for your koi yet ? If not, Please contact Customer Service within 3 days of winning/purchase at:
Phone: +1 (833) Koi Love (1-833-564-5683)
OR
EMAIL: info@kodamakoifarm.com
AUCTION KOI HOLDING RULES
- must be paid within 3 days of winning to ensure koi health guarantee
- if no response is received 1 week after the winning, your koi will automatically be sent back to auction
- consecutive unpaid auctions will result in a restocking fee and temporary hold to the account
- Koi must be shipped within 30 days of winning to ensure koi health guarantee
If you would like to board your Koi (for example, during the winter):
- This is offered only on a case-by-case basis and pond availability
- If approved, the cost is $50/Koi per month (fees are nonrefundable)
- If a Koi becomes ill, we will treat it at no additional cost to you
- NO replacements or refunds will be offered if a boarding Koi loses its color or dies
Contact our office by email or phone to check for boarding availability.
If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).
Our holding policy will be updated 04/15/24
As an effort to stay within the guidelines of our farms health recommendations ensuring our promise to deliver beautiful and healthy Japanese koi. Holding koi in shipment for too long puts the koi at risk.
Kodama Koi Health Guarantee:
It is very rare that Koi arrives dead. We import tens of thousands of Koi from Japan every year. We hardly see DOA (dead on arrival).
However, when delivery gets delayed due to some issues of carriers like UPS, Cargo flights etc., the life of Koi gets in danger.
What Koi Health Guarantee Includes:
- Ensures koi arrive alive
- In the case of DOA, Kodama Koi Farm Will provide store credit of koi value up to $500 per shipment (for value over $500 please purchase KOI INSURANCE)
Valid only if
- shipment date is within 30 days from date of purchase
- all safety guidelines were followed.
- payment was received 3 days after winning auction
Beyond 30 Days,
Boarding rules apply ($50 per month per koi, no pro-rate)
- Contact customer support if you are continuing to bid in order to fill your shipment box.
- If you need help finding koi, you may submit a koi request.
- Once a delivery date is confirmed, you have 1 week prior to change your delivery date and the koi health guarantee is void. See below for additional holding fee.
(If the shipping date is postponed after the koi is prepared within the 7 days, it will force us to move Koi back to a pond for health reasons from a holding tank. It causes extra stress on Koi. So we highly recommend that the shipping date should not be changed too much…)
Postponed shipments:
Once the koi is prepared and confirmed by the farm we will not allow free holding.
For the safety and space of koi in our shipping area, any changes to the original date will result in s $25 holding fee (+ 1 month boarding if beyond total 1 month holding)
- In the event that KKF postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL honor 24 hour health guarantee/DOA situations
- In the event that the Customer postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL NOT honor 24 hour health guarantee/DOA situations
- If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).
12. What is your koi health guarantee?
All koi purchases are final, and shipping charges for koi are nonrefundable.
Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any changes in the body. If there are any changes since the original picture taking customer service will contact you to confirm that you would like to proceed with the order.
We prepare the Koi and pack them in an oxygenated box for them to survive a standard 24 hour delivery. (Exceptions to delays & Puerto Rico deliveries 2-day transit)
Certain physical changes may occur from the time the koi is packed to when you receive it. During this long travel time, it common that the koi may show signs of illness but not to worry it is just stress.
Here are a list things you may experience:
Looks
- Faded color.
- Black color, especially, may get lighter due to its stress, but it will come back over the time, so no worry.
Behavior
- Under active: No/Minimal movement
- Over active: Jumpy
They are just exhausted and stressed from the long journey. Please maintain the salt level at 0.3-0.5% and provide a lot of aeration. They will recover over the time.
We are unaware of delivery times, as UPS does not provide a guaranteed delivery time. Depending on your local drivers, your delivery may arrive in the morning or late evening.
EXCEPTIONS TO KOI HEALTH GUARANTEE
In the following cases, our guarantee does not apply:
- When a koi is shipped after the holding period (special situations are dealt with on case-by-case basis).
- When a koi is not quarantined in a separate tank before being introduced to a new pond (see how to properly quarantine koi).
- When a koi in a customer's tank or pond dies or is injured due to the uncontrollable accidents or incidents such as jumping out of the pond, electrical shortage, predators, etc.
For More Details On Shipping Policy, Click Here!
Our holding policy will be updated 04/15/24
As an effort to stay within the guidelines of our farms health recommendations ensuring our promise to deliver beautiful and healthy Japanese koi. Holding koi in shipment for too long puts the koi at risk.
Kodama Koi Health Guarantee:
It is very rare that Koi arrives dead. We import tens of thousands of Koi from Japan every year. We hardly see DOA (dead on arrival).
However, when delivery gets delayed due to some issues of carriers like UPS, Cargo flights etc., the life of Koi gets in danger.
What Koi Health Guarantee Includes:
- Ensures koi arrive alive
- In the case of DOA, Kodama Koi Farm Will provide store credit of koi value up to $500 per shipment
Valid only if
- shipment date is within 30 days from date of purchase
- all safety guidelines were followed.
- payment was received 3 days after winning auction
Beyond 30 Days,
Boarding rules apply ($50 per month per koi, no pro-rate)
- Contact customer support if you are continuing to bid in order to fill your shipment box.
- If you need help finding koi, you may submit a koi request.
- Once a delivery date is confirmed, you have 7 days to change your delivery date and the koi health guarantee is void.
(If the shipping date is postponed beyond 7 days, it will force us to move Koi back to a pond for health reasons from a holding tank. It causes extra stress on Koi. So we highly recommend that the shipping date should not be changed too much…)
Postponed shipments:
- In the event that KKF postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL honor 24 hour health guarantee/DOA situations
- In the event that the Customer postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL NOT honor 24 hour health guarantee/DOA situations
- If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).
13. Do you ship Koi to Canada?
Update 7/16/2019:
Currently, we no longer offer shipping to Canada due to the Canadian government's restrictions, which began on April 15, 2019 in response to KHV (koi herpes virus).
That said, we may offer shipping to Canada again in the future - we sincerely appreciate your patience.
14. How do you ship koi supplies?
Our Kodama Supply Warehouse, located near Fort Lauderdale, FL, actually has a few shipping options available to you:
We ship your items by UPS ground the next business day. Faster delivery such as
overnight, 2nd day, and express saver delivery is also available upon request.
We use USPS's various Flat-Rate shipping options.
We can also add your supply order into your live koi sale shipment as long as it fits inside the box and it does not affect your Koi during the transportation.
Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.
Our Kodama Koi Farm, located on O'ahu, HI
Primarily, Mr. Kodama Koi Food are the only Supplies available on the Farm. If the food/supply is able to fit in the same box as your koi, we may ship it together. Other products available may be Niigata Water Bio and certain medicines. Please inquire with customer support.
Hawaii Customers, please note: Select supply items may not be available for shipment to your location. We apologize for the inconvenience.
For assistance, please contact Customer Service at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.
Buy koi pond supplies online at http://www.kodamakoisupply.com
More 15. How do I track my koi shipment?
Koi are packed and prepared at our farm for UPS by 7:30 AM HST
- Please note: Any changes (such as address change, hold for pick up or delaying) requested for your shipment after 7:30 AM HST can only be made by UPS's approval.
An automated message will be sent via e-mail by UPS to confirm they received the package.
- The e-mail will have your tracking information enclosed BUT will initially show as "DELAYED".
The accurate delivery date will be updated once UPS scans the label at Honolulu Airport.
You may see the corrected delivery date when the UPS planes depart (typically) after 12PM HST.
Another shipment notice will be e-mailed from Customer Support containing a PDF of your package slips and a tracking number
- If you have multiple boxes, you may use 1 tracking number to search for all boxes in your delivery.
If there is any delay or changes made by UPS, they will send you an automatic notice. If Kodama receives the notice as well, we will forward it to confirm you have also been notified.
16. What is Koi insurance?
We now offer KOI insurance on shipments for an additional fee.
At just 6% per $100 of your koi's value
For example, if you buy a koi at $500, you can insure that koi for just $30!
What does insurance cover?
Although we guarantee a live arrival the insurance will help cover any damage due to delay or mishandling by the carrier.
- Dead on arrival beyond the standard 24 hour guarantee (Read more about koi health guarantee here)
- When there is freight mishandling causing injuries, open wounds etc.
How to pay for insurance?
We highly recommend insurance for orders $500+ to cover the additional costs* (* = koi value only)
If interested, please specify in the check out area and it will be added to the shipping invoice.
You may also request insurance when the shipping fee invoice is sent to you (a few days prior to the shipping date).
Insurance gives you a NON-REFUNDABLE STORE CREDIT ONLY up to full value of the Koi.
If no insurance is purchased, neither Kodama Koi Farm nor shipping carrier will be held liable for delays in shipment or damages to koi.
Credit will be approved case by case with managers discretion.
Note: Credit is Non-refundable. Shipping fee is sales final.
How to file a Claim
Contact customer support at info@kodamakoifarm.com with the following media
1) Photos of the shipment box
2) Video & Photos of the top and both sides of the koi.
Note: Proper receiving methods must be followed & contact must be made as soon as an issue is discovered.
A manager will review your request and a credit note will be sent with approved value.
Shipping Koi
SHIPPING IS CHARGED SEPARATELY AFTER PURCHASE & KOI IS PREPARED FOR DELIVERY.
PLEASE CONTACT US WITH ANY QUESTIONS BEFORE ORDERING.
IMPORTANT – All koi shipments need 7–10 days notice prior to shipping in order to stop the feeding and prepare your koi for a safe journey. Kodama Koi Farm has been shipping koi for many years and have learned what works best for a safe delivery of your koi. The shipping formula is not absolute. However, when packing koi, Kodama Koi Farm takes into consideration the condition of the koi, water temperature, delivery time, and so on. Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box.
Our 24 hour koi health guarantee is based on our farm’s packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.
If you have any questions about shipping, contact us at +1 (833) Koi Love (1-833-564-5683) or info@kodamakoifarm.com.
SHIPPING OPTIONS
- UPS Next Day Air – US Mainland
- FedEx Interisland Same-Day – Hawaii Only
- Air Cargo, Based upon route availability– US Mainland
- UPS 2-Day – Puerto Rico
UPS DELIVERY
Updated UPS shipping fees within the United States for koi purchased after December, 2022.
| Box Size |
Weight |
Capacity |
Fee |
| Mini Box |
15 lb |
Up to 5 tosai (koi under 1 year old and about 6 in. long) |
$99 |
| Medium Box |
49 lb |
Up to three (3) koi 16 in. or less |
$190 |
| Large Box |
55 lb |
Up to four (4) koi 16 in. or less |
$210 |
| Extra Large Box |
65 lb |
At the farm manager’s discretion |
$339 |
* This is a guideline and we reserve the right to adjust the number of koi that are shipped together for any reason we feel might affect the safety of the koi!
Prices include UPS and minimum cost of boxes, plastic bags etc.
Note: Additional $25.00 per box for Saturday delivery, by request only.
UPS ships directly to your door. Your shipment is delivered from Hawaii via UPS Next Day Air. In most cities and locations, UPS delivery usually arrives by 12:30 pm. Delivery time for some rural areas may be different. Please check the estimate arrival time with UPS (1-800-PickUPS). You will also receive your tracking number via email from UPS directly on the day your koi ships.
UPS INSURANCE (RECOMMENDED)
We offer insurance on UPS shipments. However, delays due to mechanical failure or adverse weather conditions are not covered. If you do not purchase insurance, neither Kodama Koi Farm nor UPS will be held liable for delays in shipment or damages to koi.
UPS INSURANCE FEE
The cost for UPS insurance is 4% per $100 of the koi’s value. As a point of reference, if you bought a koi for $500, you can insure it for only $20.
SATURDAY UPS DELIVERY – There is an additional fee of $25.00 per box for Saturday deliveries. The Saturday delivery option is not available in all areas.
Koi Auction Policy
Getting started bidding in Koi auctions or purchase koi:
ALL BIDS ARE FINAL. PLEASE CONTACT US WITH ANY QUESTIONS. Kodama Koi Farm - Terms of Agreement
Your bid is a agreement to all the terms for the Auction Policy and Shipping Terms
1. ALL SALES ARE FINAL
A "Winning Bid" on a koi is an agreement to purchase said item. Approval for cancellation of a Winning Bid is at the sole discretion of Kodama Koi Farm. A restocking fee - 20 percent of the Winning Bid, will be deferred for all cancellations.
2. PAYMENT
Payments must be completed within 3 business days (Monday through Friday) starting on the day after the end of each auction. For example, if the auction closes on Sunday, payment must be received by Wednesday. If the auction closes on Wednesday, payment must be received by the following Monday.J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, New York and Florida residents according to the following table. This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies. Tax rate is subject to change according to the State/City/County tax regulations.
3. KOI HEALTH GUARANTEE
All koi purchases are final, and shipping charges for koi are nonrefundable.After you win or buy a koi, we guarantee its health while it is located at the farm for a 14-day holding period (special situations will be dealt with on a case-by-case basis).Upon receiving your koi, as long as your koi was shipped within that 14-day holding period, we guarantee its life for 24 hours after you receive and quarantine it (see exemptions below).We strive to ensure smooth delivery of your koi; but if you experience a problem with your delivery, please: - Send us photos of your koi if they are sick or DOA (dead-on-arrival) and any damaged packaging
- Contact us within 24 hours by phone +1 (833) Koi Love (1-833-564-5683) or email info@kodamakoifarm.com
These steps will help us recommend koi treatments if necessary and expedite any claims or refunds.Shipping charges for koi are nonrefundable, and we cannot be responsible for delayed carrier deliveries or flights because that is out of our control.EXCEPTIONS TO KOI HEALTH GUARANTEEIn the following cases, our guarantee does not apply: - When a koi is shipped after the 14-day holding period (special situations are dealt with on case-by-case basis).
- When a koi is not quarantined in a separate tank before being introduced to a new pond (see how to properly quarantine koi).
- When a koi in a customer's tank or pond dies or is injured due to the uncontrollable accidents or incidents such as jumping out of the pond, electrical shortage, predators, etc.
4. SHIPPING
Combine your Koi shipments to maximize your savings on shipping costs. During the 14-day holding period at the farm's facility, bid and find companion Koi for your shipment.
IMPORTANT:Each koi with a winning bid has a guaranteed health period while at the farm's facility for 14 days. Purchasing another koi does NOT extend that holding period. If a koi becomes sick or dies AFTER the 14-day holding period at the farm's facility, Kodama Koi Farm will not be held liable; and no refund, store credit, or replacement will be made. If you are not able to arrange for shipping within 14 days, please contact our office by calling +1 (833) Koi Love (1-833-564-5683) .Refunds and store credits do not include shipping costs.
Kodama Koi Farm is not liable for damages to the box and/or koi due to shipping. However, we will do everything we can to assist buyers with their claim to the delivery provider. Kodama Koi Farm recommends that buyers purchase shipping insurance.
5. EXTENDED HOLDING FEE
If a Koi is held by Kodama Koi Farm past the 14-day holding period, a holding fee of $25 per Koi per week after the 14th day will be charged to you. During the extended holding period, if a Koi becomes sick or dies, Kodama Koi Farm will not be held liable, and no refund, store credit, or replacement will be made.
6. System Outage / Temporarily Halted Auctions
With the currently available technology, it is simply not possible to develop and operate software and data processing systems (hardware) completely without errors, or to rule out any unpredictable events in connection with the internet (hereinafter referred to collectively as “technical faults”). Kodama Koi Farm, therefore, provides no guarantee for the constant and uninterrupted availability of its website and technical systems. In addition, but not subject to, Kodama Koi Farm will not be liable for any damage whatsoever incurred by auction users or third parties from using Kodama Koi Farm's services. In particular, Kodama Koi Farm will not be liable for damage that occurs due to bids submitted by auction users not being received by Kodama Koi Farm or not being received promptly or not being considered, as a consequence of technical faults. Any exceptions to this will be made solely at Kodama Koi Farm' discretion. If an entire auction is deemed to be disrupted due to a hosting or coding problem affecting all or a significant amount of users, Kodama Koi Farm reserves the right to deem the auction null and refund any bids placed in said auction.
7. MORE INFORMATION
Go to the Kodama Koi Farm
Help page.
