How do know if I won the auction?

  You will be notified via e-mail that you are the winner! This e-mail will contain instructions to contact us for shipping details and payment information from koi auction. For further inquiries, contact us at: Phone: +1 (833) Koi Love (1-833-564-5683)...

How do I bid in the auction?

  Most koi auctions will end on Sundays and Wednesdays. There are some special auctions in the year that end on different days. We use a helpful bidding system (called proxy bidding) to make bidding on auctions simple and easy. You click the bid button to place a...

What should I do before I receive my koi?

  Prepare a separate tub or tank for your koi to rest. Although it depends on the size of koi, a 100-300 gallon tank will do. You can use blue show tanks as well. Fill the tank with: fresh dechlorinated water well water or better yet water from your existing...

How does the “Buy It Now” Button Work?

This button gives you the opportunity to purchase the Koi right away at a set price—no waiting for the auction to end! Exciting! However, please be aware that no cancellation will be accepted after submitting your request to “Buy It Now”. This...

Get a bidding advantage by using a higher maximum bid

  Waiting until the closing moments of an auction dramatically decreases your chance of winning an auction due to timing, disrupted internet connection, or auction system overload. Many bidders will be trying to get their bids in. To increase your chances of...

Supply Return Policy

  You may return an item, in its original condition, for a refund or credit within 15 days of receiving. If you would like to return the item, please contact us for the authorization. Pre-paid freight and any insurance charges or other costs are non-refundable....

How do you ship koi supplies?

Our Kodama Supply Warehouse, located near Fort Lauderdale, FL, actually has a few shipping options available to you: UPS Ground: We ship your items by UPS ground the next business day. Faster delivery such as overnight, 2nd day, and express saver delivery is also...

Do you sell koi supplies?

Yes! Along with our live koi for sale, we have an excellent selection of supplies, as well as popular Japanese Koi products. Miyoshiike Co., Ltd., the largest distributor of Koi products and supplies, makes it their business to import only high quality Japanese Koi...

What are the bidding increments?

  For most auctions, the bidding increment is $10. However, there are some exceptions: Auction type Bid increment Regular auction $10.00 One Dollar auction $1.00 Premium Koi auction $100.00         View all auction Koi...

Why buy from an online koi auction?

There are various ways to buy Koi, but we believe our online Koi Auction is one of the best sources in your hunt for Japanese Koi fish for sale. Here are some reasons why: In Nishikigoi, who finds koi is more important than who breeds Koi. Every single koi from famous...

What is Koi Auction?

  This is an exciting activity where koi lovers from many places can come and compete to win beautiful, rare Japanese koi through bidding! Available to registered members only. We proudly present Niigata Koi on auction with no reserve – new listings are...

Shipping by Air Cargo

  Air Cargo shipments are made on Thursdays only.   *Hawaiian Airlines is our primary provider. All Hawaiian Air Cargo shipments will be sent pre-paid on Kodama Koi Farm’s account. We will invoice you for shipping once we receive the charges. Shipping charge...

Do you ship interisland?

E Komo Mai! Yes, we can ship koi to the Neighbor Islands! FedEx Interisland shipments are made on Thursdays only. Same-Day delivery to your door. $45 for each Medium box $55 for each Large box Upon request, you may pick up your koi at your nearest Fedex...

Do you ship Koi to any other countries?

  It legitimately depends, as each country requires various documents and requirements, one being a health certificate. Please find out from your appropriate Government Agency what documents are necessary for you to obtain in order to import Koi into your...
Do you ship Koi to Mexico?

Do you ship Koi to Mexico?

  At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi...

Do you ship Koi to Canada?

Update 7/16/2019: Currently, we no longer offer shipping to Canada due to the Canadian government’s restrictions, which began on April 15, 2019 in response to KHV (koi herpes virus). That said, we may offer shipping to Canada again in the future – we...

What is your koi health guarantee?

All koi purchases are final, and shipping charges for koi are nonrefundable.   Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any...

What is the holding policy?

Yes, we can! We understand it is important that you combine your winnings to save on shipping costs (See shipping calculator to estimate your box size). Depending on if the koi is an unpaid auction or a paid order, the time frame and fees may vary. See below for...
Can I pick up the Koi at the closest UPS station?

Can I pick up the Koi at the closest UPS station?

  Absolutely! This will reduce the travel time and may be beneficial to your koi. Make sure it is a UPS Customer Center (not a store) Search for your local customer center on UPS.COM Provide the UPS address location when placing your order. Or send us an email...