by Kodama Koi Farm | Jan 8, 2018
Preferrably, yes! It is important to open the box and release the koi as soon as possible! The koi surely will be stressed and exhausted from their long journey to their new home.
by Kodama Koi Farm | Jan 8, 2018
If the food/supply is able to fit in the same box as your koi, yes, we may ship it together. The Supply Warehouse and Farm are located in 2 different states. Primarily, Mr. Kodama Koi Food is the only supply available from the Farm. Other products that may be...
by Kodama Koi Farm | Jan 8, 2018
Yes, it is totally possible! All pickups MUST be arranged in advance. Our Address is as follows: Kodama Koi Farm c/o Mililani Agricultural Park 94-840 Lanikuhana Ave. Mililani HI 96789 Please contact us If you have any questions at: Phone: +1 (833) Koi...
by Kodama Koi Farm | Jan 8, 2018
If anything should happen to your Koi within the holding period (i.e.: illness and/or death) NO replacements will be provided. Instead, store credit will be issued towards your next purchase. Store credit must be used within 6 months from the date of issue, although...
by Kodama Koi Farm | Jan 8, 2018
J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, and Florida residents according to the following table. This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies. Tax rate is subject to...
by Kodama Koi Farm | Jan 8, 2018
All invoices will allow you to pay via Paypal and Stripe online. We accept all major credit cards – (Visa / MasterCard / Discover / Other major credit cards). Additionally, we do accept cashiers checks and money orders. Please make checks payable to: ...
by Kodama Koi Farm | Jan 8, 2018
We quarantine koi prior to auction. As soon as the auction ends, they are ready to be shipped. Read all the details of koi care after receiving in your home. Read about koi quarantine tank setup and procedures
by Kodama Koi Farm | Jan 8, 2018
Every piece of equipment we use, such as tubs and nets, are disinfected after each use. We do not accept any returns. Because we have no control on a koi’s condition or a customer’s pond once a koi leaves our facility, we do not allow them to...
by Kodama Koi Farm | Jan 8, 2018
Kodama Koi Farm will not release any new shipments of koi until after an intensive quarantine and the virus test has been completed. When we import koi directly from breeders, our buyer’s team carefully examines koi before we purchase them. Not...
by Kodama Koi Farm | Jan 8, 2018
If you have not introduced koi to your pond for a long time, you need to be extra careful. Simply putting our koi into your pond may cause some trouble to either the existing koi or the new koi. It is not because the new koi is sick or because the old koi is...
by Kodama Koi Farm | Jan 8, 2018
Please observe your koi carefully in a koi quarantine tank for 14-21 days to see if it develops any problems. If you do not have a filtration system, we strongly insist that you make partial water changes every 2-3 days (about 25%). Add salt accordingly. Feed...
by Kodama Koi Farm | Jan 8, 2018
Here are the basic supplies you will need: Tank Net to cover the tank Small filter and pump Air pump Test kit: Ammonia, Nitrite, pH and Salt Salt Water thermometer Water conditioner, such as Ultimate, to remove chlorine, ammonia, nitrite. Heater Read all the details...
by Kodama Koi Farm | Jan 8, 2018
A separate quarantine tank is a must-tool for koi hobbyists. It is possible that newly purchased koi still carry parasites, bacteria, fungus etc., even though we did our best to eliminate them. Also, if they are shipped to you in a box, they are usually...
by Kodama Koi Farm | Dec 29, 2017
CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see...