by Kodama Koi Farm | Oct 3, 2024
Please understand, we cannot guarantee the sex of the Koi even though we use our very best judgment with the expertise and experience we have. We try to check the signs and indication of sex, but some Koi are too young, making it very difficult to distinguish between...
by Customer Support | Aug 1, 2024
WHAT HAPPENS IF THE KOI PATTERN CHANGES? Koi are living jewels and will transform influenced by external factors. You may receive a Koi Update when the farm team does a health check on your koi before shipping. “Koi Pattern Changes” Once we receive your order, it...
by Customer Support | May 31, 2024
We now offer KOI insurance on shipments for an additional fee. At just 6% per $100 of your koi’s value For example, if you buy a koi at $500, you can insure that koi for just $30! What does insurance cover? Although we guarantee a live arrival...
by Customer Support | Oct 20, 2023
Koi are packed and prepared at our farm for UPS by 7:30 AM HST Please note: Any changes (such as address change, hold for pick up or delaying) requested for your shipment after 7:30 AM HST can only be made by UPS’s approval. An automated message will be...
by Kodama Koi Farm | Jan 20, 2022
Great question! The Customer Portal allows you to change all of your own information in our database as needed. Keep in mind, it may not be integrated completely with every feature and website Kodama Koi offers for example: kodamakoishow.com kodamakoifarm.com...
by Kodama Koi Farm | Jan 20, 2022
To access the Customer Portal, contact Customer Service on this page and we will send you an invitation to the Online Account Management Service. After contacting Customer Service, you will receive an e-mail with a link to set up your new personal password for your...
by Kodama Koi Farm | Jan 20, 2022
In an effort to provide our Kodama Koi Family with purchasing records, we have developed a section in your account to review your invoices! The client portal allows you to: Pay for invoices View remainder balances Review, accept or decline quotes Display any...
by Customer Support | Nov 18, 2021
We are sorry, but no cancellation will be accepted after submitting the bid. Our goal is to provide the best place for Koi hobbyists to obtain the higher quality Koi for more reasonable price. For us to achieve the goal, we set no reserve. And of course, once auction...
by Kodama Koi Farm | Dec 17, 2020
As the saying goes, “You are what you eat”. Just as this applies to humans, it also applies to koi! With an improper diet, maintaining good health becomes difficult. Although a poor diet will not kill a Koi right away, it will affect the Koi’s health over...
by Kodama Koi Farm | Dec 17, 2020
How big is your pond? How many gallons? Are they shaded? Understanding your pond environment may give us a clue to determining your kois health. Knowing the total gallons of water is also critical information when deciding what dosage of medication to...
by Kodama Koi Farm | Dec 17, 2020
We recommend at least changing 10%-20% of your water every week during the season. Some customers hardly change water, which affects water quality and causes health issues. Even if water parameters look OK, regular change of water is very important. Read more...
by Kodama Koi Farm | Dec 16, 2020
When did you notice the signs? Did the problem just start or has it been on going for quite a while? This bit of information tells us how serious the problem is and how quickly we need to treat it. Is only one koi affected? Are more koi showing symptoms?...
by Kodama Koi Farm | Dec 16, 2020
Does your koi have any external injuries? It can be scratches, open wounds, or you may not even see any visible markings at all. Open wounds: It is definitely a bacterial issue. You need an anti-bacterial treatment. This can also be indicative of a secondary infection...
by Kodama Koi Farm | Dec 16, 2020
Is the Koi flashing (scratching itself against the pond walls or rocks)? Sitting at the bottom? Is it floating with its tail up? Is it floating, gasping for air by the waterfall? Is it only one Koi or a group of Koi? If the Koi are already dead, how was it swimming?...
by Kodama Koi Farm | Jul 13, 2020
Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction! To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following: Via search koi –...
by Kodama Koi Farm | Mar 13, 2018
Hmm… another great question! Did you complete your registration? After you enter all of your information and submit it, you should receive a confirmation e-mail to set your password. You need to find the link inside the e-mail and confirm it...
by Kodama Koi Farm | Mar 13, 2018
There are various ways to buy Koi. But we believe our Koi Auction is one of the best sources of your Japanese Koi hunt. Here are some reasons why: In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single piece of Koi from famous...
by Kodama Koi Farm | Mar 13, 2018
Register – Become a registered member for FREE! Browse and bid – View all auction koi we have available! Keep up with your bid – Your My Account page will help you to keep up with your bidding and other koi you are interested in. Don’t...
by Kodama Koi Farm | Mar 13, 2018
Are you a Koi Supplier? Do you have a sizeable social media presence? If you’ve answered “Yes!”, simply fill out our Wholesale Koi Supplier Form and send in your dealership information, including your business license. Additionally, you can call...