How Do I Access Customer Portal?
To access the customer portal, contact customer service on this page and we will send you an invitation to the online account management service. After contacting customer service you will receive a email with the link to set up your new personal password for the...What is the Customer Portal?
The client portal allows our users to pay for their invoices and sales orders as well as view retainer balances, review and accept or decline quotes, and display any financial information pertaining to the organization. Our team has migrated to a new accounting...Can I cancel my Auction Koi?
We are sorry, but no cancellation will be accepted after submitting the bid. Our goal is to provide the best place for Koi hobbyists to obtain the higher quality Koi for more reasonable price. For us to achieve the goal, we set no reserve. And of course, once auction...Did you do anything new lately? Add plants, new Koi, change water etc.?
Understanding a possible trigger of the problem can help us determine what happened and what we can do to fix it. Read more in our sickness and disease guide.What do you feed your koi and how often?
What you eat is what you are. If their diet is not proper, it is hard to maintain good health just like humans. A poor diet will not kill a Koi right away, but it will affect the Koi’s health overtime. The malnutrition or lack of a proper diet can be the cause of the...What kind of filter do you use?
If your filter is not appropriate for your pond, it will not build a good nitrogen cycle. Without the established cycle, water quality will become poor so your Koi will get sick or die. Improving the filter system could minimize the problem in the future. Read more in...Do you have a separate aeration pump?
There is always a possibility the Koi dies due to lack of oxygen. Some customers believe a waterfall is enough for oxygen. In my opinion, it is not. The more aeration the better for your Koi especially during summer time. Your entire population might die overnight...How big is your pond? How many gallons? Are they shaded?
Understanding the pond environment may give us a clue of what might have happened. Knowing the total gallons of water is also critical information when deciding what dose medication is needed. If you do not know your total gallons of water, I strongly recommend...When was the last time you changed your water?
We recommend at least changing 10%-20% of your water every week during the season. Some customers hardly change water, which affects water quality and causes health issues. Even if water parameters look OK, regular change of water is very important. Read more in our...Does your koi still have an appetite?
If the Koi still eats, that is a good sign. It still has the energy to eat. It is also great information because in this case, feeding medicated food will become an option. Read more in our medicated koi food guide.Is it only one koi? Or do the rest of the koi show the same signs?
Do you see the sign of sickness on only one Koi or more? This tells us how serious the problem is and how quickly we need to work on the problem. Read more in our sickness diagnosis guide.When did you notice the signs of sickness?
Did the problem just start or has it been going for quite a while? If it just started, you may only have to treat that one Koi in a quarantine tank. If you have been dealing with the problem for a while, you may have to treat the whole pond. Read more in our koi...Do you see external ulcers?
Does your koi have any external injury markings? It can be scratches, open wounds or you may not even see any external issues there. If you see open wounds, it is definitely a bacterial issue. You need an anti-bacterial treatment. This can also be a secondary...How is the Koi swimming?
Is the Koi flashing (scratching itself against the pond walls or rocks) or sitting at the bottom? Is it floating with its tail up? Is it floating, gasping for air by the waterfall? Is it only one Koi or a group of Koi? If the Koi were dead already, how was it...How to Pay for Multiple Koi In One Transaction
Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction. To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following: Via search koi –...What is a certificate of breeding?
A certificate of breeding is a document of proof showing that a koi came from a particular breeder and contains a photo of the koi along with its variety, length, and age. When you order a koi from Kodama Koi Farm, you can add on a laminated certificate of breeding...Why can’t I log in?
Did you complete your registration? After you enter all the information and submit it, you are supposed to receive a confirmation e-mail to set your password. You need to find the link inside the e-mail and confirm it to complete your registration. If you still...Why buy at koi auction?
There are various ways to buy Koi. But we believe our Koi Auction is one of the best sources of your Japanese Koi hunt. Here are some reasons why: In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single piece of Koi from famous...How does Koi Auction work?
Register – Become a registered member for FREE Browse and bid on Koi you like – View all auction koi we have available Keeping up with the Koi you bid on – My Account page will help you to keep up with your bidding and interested Koi. Don’t let...Kodama Koi Farm
Kodama Koi Farm is the premier destination for quality Japanese Koi. We are the largest importer of Koi in North America. We specialize in raising champion koi fish!
P.O. Box 893086, Mililani HI 96789
TEL: +1 (833) Koi Love (1-833-564-5683)
FAX 888-692-3990
Email: info@kodamakoifarm.com
Help: info@kodamakoifarm.com
Hours of Operation
Monday – Friday
7:00 a.m. to 3:00 p.m. HST
Saturday and Sunday
Closed
