How can I change my personal information using the Customer Portal?
Great question! The Customer Portal allows you to change all of your own information in our database as needed. Keep in mind, it may not be integrated completely with every feature and website Kodama Koi offers for example: kodamakoishow.com kodamakoifarm.com...How do I access my Customer Portal?
To access the Customer Portal, contact Customer Service on this page and we will send you an invitation to the Online Account Management Service. After contacting Customer Service, you will receive an e-mail with a link to set up your new personal password for your...What is the Customer Portal?
In an effort to provide our Kodama Koi Family with purchasing records, we have developed a section in your account to review your invoices! The client portal allows you to: Pay for invoices View remainder balances Review, accept or decline quotes Display any...Can I cancel my Auction Koi?
We are sorry, but no cancellation will be accepted after submitting the bid. Our goal is to provide the best place for Koi hobbyists to obtain the higher quality Koi for more reasonable price. For us to achieve the goal, we set no reserve. And of course, once auction...What do you feed your koi and how often?
As the saying goes, “You are what you eat”. Just as this applies to humans, it also applies to koi! With an improper diet, maintaining good health becomes difficult. Although a poor diet will not kill a Koi right away, it will affect the Koi’s health over...Understanding your Ponds Environment
How big is your pond? How many gallons? Are they shaded? Understanding your pond environment may give us a clue to determining your kois health. Knowing the total gallons of water is also critical information when deciding what dosage of medication to...When was the last time you changed your water?
We recommend at least changing 10%-20% of your water every week during the season. Some customers hardly change water, which affects water quality and causes health issues. Even if water parameters look OK, regular change of water is very important. Read more...Signs of Sickness?
When did you notice the signs? Did the problem just start or has it been on going for quite a while? This bit of information tells us how serious the problem is and how quickly we need to treat it. Is only one koi affected? Are more koi showing symptoms?...Do you see external markings or injury?
Does your koi have any external injuries? It can be scratches, open wounds, or you may not even see any visible markings at all. Open wounds: It is definitely a bacterial issue. You need an anti-bacterial treatment. This can also be indicative of a secondary infection...How is the Koi behaving?
Is the Koi flashing (scratching itself against the pond walls or rocks)? Sitting at the bottom? Is it floating with its tail up? Is it floating, gasping for air by the waterfall? Is it only one Koi or a group of Koi? If the Koi are already dead, how was it swimming?...How to Pay for Multiple Koi In One Transaction
Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction! To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following: Via search koi –...What is a Certificate of Breeding?
A Certificate of Breeding (also known as a Breeder Certificate) is a document of proof showing that a koi came from a particular Breeder. It contains a photo of the koi, along with its variety, length, and age. When you order from Kodama Koi Farm, you can add a...Why can’t I log in?
Hmm… another great question! Did you complete your registration? After you enter all of your information and submit it, you should receive a confirmation e-mail to set your password. You need to find the link inside the e-mail and confirm it...Why buy at koi auction?
There are various ways to buy Koi. But we believe our Koi Auction is one of the best sources of your Japanese Koi hunt. Here are some reasons why: In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single piece of Koi from famous...How does Koi Auction work?
Register – Become a registered member for FREE! Browse and bid – View all auction koi we have available! Keep up with your bid – Your My Account page will help you to keep up with your bidding and other koi you are interested in. Don’t...How do I register as a dealer?
Are you a Koi Supplier? Do you have a sizeable social media presence? If you’ve answered “Yes!”, simply fill out our Wholesale Koi Supplier Form and send in your dealership information, including your business license. Additionally, you can call...What is the koi auction schedule?
Our goal is to provide Higher Quality Japanese Koi for sale for more reasonable price throughout the year. You can always visit our website to enjoy our new and quality Koi auctions! NEW – We now have auctions closing daily, but most auctions will close...Can I cancel my bid? I am no longer interested in the Koi.
We are sorry, but cancellations will not be accepted after submitting your bid(s). Our goal is to provide the best place for Koi hobbyists to obtain the highest quality Koi for the most reasonable price. For us to achieve this goal, we do not set a reserve. Once the...What do I do after I win an auction?
You can expect a winner notification e-mail from us, containing a link to confirm your win that will take you to the shopping cart page. Or, you may click to view cart to process your payment(s) and arrange shipping. You can also save your credit card information in...
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Kodama Koi Farm
Kodama Koi Farm is the premier destination for quality Japanese Koi. We are the largest importer of Koi in North America. We specialize in raising champion koi fish!
P.O. Box 893086, Mililani HI 96789
TEL: +1 (833) Koi Love (1-833-564-5683)
FAX 888-692-3990
Email: info@kodamakoifarm.com
Help: info@kodamakoifarm.com
Hours of Operation
Monday – Friday
7:00 a.m. to 3:00 p.m. HST
Saturday and Sunday
Closed
